Staff Technical Support Engineer

Job Description

About Us SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. Were looking for people that will drive team success and collaboration across SentinelOne. If you re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team! What are we looking for We are seeking a skilled Linux Mac Specialist for SentinelOne Products on NON-Windows Platforms like Linux Mac to manage, optimize, and secure Linux-based systems. The ideal candidate will be responsible for installation, configuration, troubleshooting, performance tuning, and security hardening of Linux servers and workstations. This role requires a deep understanding of system administration, scripting, automation, and networking. Please note that this role requires attending our Bangalore office (Global Technology Park) twice per week. What will you do Proficiency: Install, configure, and maintain Linux Mac-based servers and workstations. Performance Optimization: Identify performance issue/ bottlenecks on a high performing / high availability SAAS environment. Automation Scripting: Develop scripts (Bash, Python, Ansible, etc.) to automate system administration tasks. Troubleshooting Support: Diagnose and resolve system, application, and network issues in a timely manner. Collaboration: Work with cross-functional teams to support IT infrastructure needs and DevOps processes. Documentation: Maintain accurate documentation of configurations, processes, and troubleshooting guides. What skills or knowledge should you bring Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Minimum 8-10 years of experience in Linux in performance and troubleshooting system administration. Technical Expertise: Strong knowledge of Linux distributions (Ubuntu, CentOS, Red Hat, Debian, etc.). Experience with server virtualization (VMware, KVM, Proxmox). Proficiency in shell scripting (Bash) and automation tools (Ansible, Puppet, Terraform). Understanding of networking protocols (TCP/IP, DNS, DHCP, SSH, VPN). Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus. Knowledge of containerization (Docker, Kubernetes) is a plus. Soft Skills: Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Good communication and documentation skills. Why us You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. Health Insurance Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Employee assistance program Gym membership Cell phone/wifi allowance Numerous company-sponsored events, including regular happy hours and team-building events