Proficiency in Hindi speaking is requiredRotational shifts including night shiftsDesired Experience & Skills for Customer Support Executive Role:Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting customer feedback and upselling our services wherever applicable.Ensure all communications are logged timely and correctly.Ensure individual sales targets are met without fail.Flexible to work on rotational shifts.Excellent communication and interpersonal skills.Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.

IntrCity by RailYatri.in is hiring Customer Support Executive for Kochi location.Sharing below the role brief for your reference.Desired Experience & Skills:-Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting customer feedback and upselling our services wherever applicable.Ensure all communications are logged timely and correctly.Previous chat support experience preferred.Flexible to work on rotational shifts.Excellent communication and interpersonal skills.Should be Proficient in Hindi, English and Tamil.

Fluency in Hindi and English is required.Attractive incentives.Desired Experience & Skills:-Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting customer feedback and upselling our services wherever applicable.Ensure all communications are logged timely and correctly.Previous chat support experience preferred.Flexible to work on rotational shifts.Excellent communication and interpersonal skills.Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.

IntrCity by RailYatri.in is hiring an Process Manager for Kochi location.Sharing below the role brief for your reference.Mandatory requirement:Good spoken communication in Hindi.2+ years of experience leading/managerial positions in a call centre/BPO background.Rotational shifts.Job Description:Oversee the end-to-end process to ensure efficiency, consistency, and quality.Develop, document, and maintain standard operating procedures (SOPs) for the team.Ensure adherence to established processes and prompt resolution of any deviations.Analyse call trends, customer feedback, and performance metrics to identify areas for improvement.Implement process enhancements to optimize call flows and improve customer satisfaction.Conduct regular performance evaluations and provide constructive feedback.Ensure that all team members adhere to company policies, procedures, and code of conduct.Monitor real-time operations to maintain service levels and operational standards.Address any behavioural or performance issues promptly and effectively.Prepare and present regular reports on process performance, improvement initiatives, and key metrics to senior management.

RESPONSIBILITIES:-Operations-(80% Operation Part) • Responsibility of boarding the passengers to buses at dedicated boarding point through bus captains • Ensuring amenities on the buses are as promised to our customers • Supervision of service performance and continuous improvement customer ratings, NPS, on time arrival & departure • Regular coordination with bus operators and their staff to fix bus related issues within stipulated time • Handle ground staff like bus captains, driver/helpers and ensure compliance & SOP implementation • Execution of centrally devised offline promotional campaigns and marketing activities in the city.Sales-(20% Sales Part) • Owning offline bus ticket sales in the region through travel agents and keeping a daily account • Achieving ticket sales targets and agents onboarding numbers, educating and training agents regarding our B2B portal • Regular visit to agents and relationship management; cash collection and deposit if required • Responsible for spot bus ticket bookings and boarding point sales activities.If Interested please share below details:-1.CTC-2.ECTC-3.Current Location-4.Reason For change-5.Total Exp-6. Ops Exp-7. Ok for the F2F round of interview? 8. Notice Period?

IntrCity by RailYatri.in is hiring an Backend Software Developer for Kochi location.Sharing below the role brief for your reference.4+ years of experience in software development.Proficiency in Python is essential.Experience with Python libraries is required.Proficiency in PHP is a plus.Strong experience with MySQL database design, management, and optimization.Experience with MongoDB is considered an advantage.Experience using HTML, CSS, and JavaScript is a plus.Write efficient, reusable, testable, and scalable code.Focus on performance tuning and automation of applications.Strong debugging and problem-solving skills during development.