Job Description

Job Summary: The Steward/Caption is responsible for efficiently managing the allocated counter during peak hours, ensuring all Standard Operating Procedures (SOPs) are followed in billing, parcel handling, counter service, and kitchen operations (specifically Idli, Vada & Dosa). The role also involves training new joiners in these sections, maintaining high standards of service, and contributing to a smooth customer experience. Key Responsibilities: Counter Management: Manage the allocated counter during rush hours as per SOP. Handle billing, parcel, counter, and kitchen (Idli, Vada & Dosa) operations efficiently. Training: Train new joiners in the assigned section (billing, parcel, counter, or kitchen) according to established SOPs. Customer Service: Provide prompt and courteous service to customers, ensuring a pleasant experience. Address customer queries and resolve issues quickly. Operational Excellence: Maintain cleanliness and orderliness at the counter and kitchen. Ensure all equipment and supplies are available and in good condition. Team Support: Assist team members during busy periods to maintain service standards. Foster a positive and collaborative work environment. Benefits: Salary on every 5th of every month 3 meals Accommodation PF & ESIC Diwali Bonus Weekly off 30 Yearly Holidays Joining letter, Offer letter, Experience letter