Job Description

Role & responsibilities Staff Supervision: Supervise, guide, and assist store employees in their daily tasks. Ensure staff is trained on products, customer service standards, and store procedures. Help with shift scheduling and manage daily attendance. Provide performance feedback and ensure a motivated team environment. Customer Service: Ensure customers receive excellent service throughout their shopping experience. Address customer inquiries, complaints, and returns professionally and promptly. Assist customers with product selections, recommendations, and provide expert knowledge of store items. Inventory Control: Monitor stock levels and reorder products as needed. Conduct regular stock checks and ensure proper storage and display of merchandise. Ensure that the store is well-stocked and well-organized, with all items on display and properly priced. Assist in managing stock rotations and keeping track of expired or damaged items. Store Operations: Assist with maintaining the cleanliness, orderliness, and visual appeal of the store. Oversee store opening and closing procedures, ensuring security measures are followed. Ensure store equipment and facilities are in good working condition. Follow company policies and ensure compliance with safety regulations and standards. Sales Support: Help drive sales through proactive engagement with customers and upselling products. Assist in managing store promotions, discounts, and marketing materials. Track and report on daily, weekly, and monthly sales and inventory levels to the Store Manager. Financial Responsibilities: Assist in managing cash handling, ensuring accurate transactions and deposits. Maintain proper records of sales and returns. Help the Store Manager in preparing financial reports and assisting with budgeting. Preferred candidate profile Proficiency with inventory management software Strong organizational and time-management skills. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Strong attention to detail and accuracy. Problem-solving and decision-making skills. Leadership and team management skills. Perks and benefits Travel Allowance Food Allowance Health Insurance Term Insurance Provident Fund