Store Manager

Job Description

Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Bachelor degree from a reputed university/college 2. MS Office & proficiency in excel is a must Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge of handling Retail Store Operations 2. Selling & customer service 3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage 4. MIS Reporting Experience (Specific type or amount of experience) 1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand 2. Experience in handling customer queries & grievance handling Your KRA/KPI 1. Communicate with the customer and sell with the complete product description 2. Influencing and selling jewellery 3. Addressing all customer queries 4. Following up with the customers 5. Ensure that the store is clean, safe and presentable for customers 6. Completing payment transactions; preparing merchandise for delivery 7. Contributes to team effort by accomplishing related results as needed. 8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. 9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. 10. Retaining the existing or new customers 11. Maintain and monitor store inventory 12. Coordinating with inter departmental personnel 13. Working on ERP system, Magento, Ameo etc