Store Manager

Job Description

Job Title : Store Manager Location: Hazaribagh, Jharkhand About Us:- Apna Mart is leading Retail Grocery Store and we are committed to delivering exceptional customer service and maintaining high operational standards across our stores. Overview: We are seeking a dynamic and experienced Store Manager to oversee operations at our retail location. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service. This role requires someone who can drive sales, manage staff effectively, and maintain high operational standards. Roles & Responsibilities: Oversee daily operations of the store, ensuring smooth and efficient workflow. Set and achieve sales targets and goals, while maintaining profitability. Recruit, train, and manage a team of retail staff members. Create and implement strategies to maximize sales and customer satisfaction. Monitor inventory levels and ensure stock availability. Maintain high standards of store presentation and cleanliness. Handle customer inquiries and concerns, resolving issues promptly. Conduct regular performance evaluations and provide feedback to staff. Ensure compliance with company policies and procedures. Collaborate with senior management on strategic initiatives and marketing campaigns. Skills Requirements: Proven experience as a Store Manager or similar role in retail. Strong leadership and managerial skills. Excellent communication and interpersonal abilities. Ability to work flexible hours, including evenings and weekends. Proficiency in MS Office; familiarity with retail management software is a plus. Ability to motivate, guide, and support employees, fostering a positive work culture. Addressing staff and customer conflicts with professionalism and empathy. Ensuring staff is properly trained on company policies, customer service, and product knowledge. Assigning tasks to team members according to their strengths and areas of expertise. Clear and effective communication with customers, staff, and vendors. Quickly addressing and resolving customer issues or dissatisfaction. Ensuring excellent service to shoppers, resolving complaints, and maintaining a customer-first attitude. Overseeing stock levels and ordering processes to ensure the store is well-stocked with the right products at all times. Managing in-store promotions, product placement, and ensuring products are easily accessible and well-stocked.