Student Admission Counsellor (PRIME)

Job Description

We are seeking a highly motivated and results driven Student admission counsellor to join our team at Lead IAS Academy. You will play a crucial role in promoting our IAS coaching programs to prospective students, generating leads, and driving sales growth. If you have a strong background in UPSC and excellent communication skills, we encourage you to apply. Key Skills and Responsibilities Inbound Calls: Handle incoming calls from customers, responding to queries and providing support. Outbound Calls: Make outbound calls to leads (provided by the institution) to promote products/services and generate sales. Data Management: Accurately update customer information, lead stages, admission counts, other relevant details. Team Player: Collaborate with colleagues to achieve sales targets, share best practices, and support team members. Problem-Solving: Resolve customer complaints and issues in a timely and professional manner. Adaptability: Adapt to changing sales scripts, products, and processes, ensuring seamless execution. Active Listening: Listen attentively to customers, understanding their needs and concerns to provide personalized solutions. Essential Qualities Excellent Communication Skills: Clear, concise, and persuasive communication. Strong Interpersonal Skills: Ability to build rapport with customers and colleagues. Positive Attitude: Friendly, enthusiastic, and motivated demeanor. Resilience: Ability to handle rejection, criticism, and challenging customers. Time Management: Effective prioritization and organization to meet sales targets. Desirable Qualities Product Knowledge: Familiarity with products/services to effectively promote and answer questions. Sales Skills: Ability to persuade, negotiate, and close deals. Active Listening: Attentive listening to understand customer needs and concerns. Problem-Solving: Ability to resolve customer complaints and issues. Adaptability: Willingness to adapt to changing sales scripts, products, and processes.