Student Counselor(Freshers)

Job Description

Candidates from nearby location preferred Experience in study abroad field is an added advantage prefer Freshers with Good communication skill Just completed Masters or Bachelors ➢ Responding to Enquiry Calls and managing Walk-ins (including handling walk-ins for other counsellors in their absence) ➢ Conducting a thorough assessment of Student Profiles ➢ Providing Career Counselling – guiding students to suitable programs and countries based on their interests and needs ➢ Ensuring confidentiality and privacy when dealing with student information ➢ Offering guidance and advice to students on appropriate study options considering their academic background, interests, and career aspirations ➢ Supplying students with accurate and dependable information ➢ Promptly sharing course options post-counselling ➢ Updating CRM without leaving any pending tasks ➢ Timely following up with students, maintaining ongoing communication throughout the application process, providing assistance, etc. ➢ Conducting program searches for students requesting programs not on the provided list ➢ Forwarding Application Requests to the Processing Department ➢ Collecting necessary documents from students as per the Processing Department's requirements ➢ Forwarding university mail communications to the Processing Department ➢ Conducting Offer follow-ups in collaboration with the Processing Department ➢ Handling Payment Conversions ➢ Coordinating interviews, both mock and university interviews, with the interview team and providing student feedback ➢ Referring students to the IELTS department when an IELTS score is necessary ➢ Assisting with Visa Processing Department tasks ➢ Sending students' required documents to the Documentation Department promptly after fee payment ➢ Providing Pre and Post Departure Assistance ➢ Serving as the main point of contact for students on behalf of Edroots ➢ Coordinating with other departments like Processing, Documentation, IELTS for student updates ➢ Keeping the company mobile and WhatsApp active for efficient communication ➢ Monitoring official emails for timely and accurate responses, including checking the spam folder ➢ Participating in company events and representing the company at event locations when necessary, such as Expos, Marketing activities, Annual meetings, etc. ➢ Adhering to company policies Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 17/05/2025 Expected Start Date: 19/05/2025