Student Loan Assistant Manager

Job Description

Designation- Student Loan Assistant Manager BU- Study Abroad Location- Noida- Sec 125 (Work from Office) Salary Range- 10- 15 LPA (Including variable) Role Overview: As a Asst Manager loan team, you will play a pivotal role in facilitating loan processes and providing exceptional customer service. Your responsibilities will include managing the team , achieving monthly targets ,customer profiling, loan counselling, query resolution, stakeholder management, database management, and extending support throughout the loan assistance process. Key Responsibilities and Accountabilities (KRAs): Customer Profiling and Loan Counselling: Initiate proactive communication with customers to understand their financial needs, provide comprehensive loan counselling, and guide them through available options. Query Resolution: Address customer inquiries promptly and efficiently, ensuring clarity and satisfaction regarding loan products, processes, and requirements. Loan Process Awareness: Educate customers about the loan application, approval, and disbursement process, ensuring transparency and understanding at every stage. File Login with Banks: Facilitate the seamless submission and processing of loan applications by accurately managing file submissions and interactions with banking institutions. Stakeholder Management: Foster positive relationships with internal and external stakeholders, including customers, banking partners, and team members, to ensure smooth coordination and collaboration. Database Management: Maintain accurate and up-to-date records of customer interactions, loan applications, and other relevant information in the database for future reference and analysis. Loan Assistance Support: Provide ongoing support and assistance to customers throughout the loan application, approval, and documentation process, ensuring a hassle-free experience. Qualifications and Skills: 3-10 years of experience, preferably in handling education loans. Bachelor’s degree in finance, Business Administration, or a related field (preferred). Proven experience in customer service or a similar role, preferably in the banking or financial services industry. Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner. Strong interpersonal skills with a customer-centric approach and the ability to build rapport and trust with clients. Proficiency in database management and MS Office applications. Ability to multitask, prioritize workload, and work effectively in a fast-paced environment. Attention to detail and accuracy in documentation and data entry. Why Join upGrad? Be part of a leading upskilling company driving impact in professional education. Work in a dynamic, fast-paced environment with career growth opportunities. Enjoy a competitive salary, benefits, and health & wellness perks. Show more Show less