Job Description

As the Associate - Program Management at IIDE Andheri Campus, you will be responsible for setting up online, offline, and hybrid classrooms, managing the institute's digital and physical assets, and ensuring an exceptional experience for students in the PG program. You will coordinate with trainers and students, manage the Learning Management System (LMS), and oversee various administrative tasks to ensure smooth operations. What You'll Do Classroom Setup and Management Set up online, offline, and hybrid classrooms, ensuring the proper functioning of digital and physical assets. Manage trainer schedules via Google calendars to ensure effective coordination. LMS and Reporting Oversee the Learning Management System (LMS), ensuring its proper utilization by trainers and students. Generate and present reports to management on course progress and key metrics. Student Orientation and Coordination Conduct student orientation sessions to familiarize them with the program and its structure. Coordinate with students through CRM, calls, emails, and WhatsApp, addressing any queries or concerns. Industry Engagement Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience. Provide ongoing support to trainers, addressing course delivery-related queries. Course Monitoring Monitor course progress, providing timely feedback to teaching staff. Serve as a communication bridge between students and trainers, particularly regarding course schedules and timings. SOP Compliance and Moderation Ensure course delivery follows predefined Standard Operating Procedures (SOPs). Assist in the moderation process for final course results and generate marksheets. Data Management Follow up on student data upload on the NSDC portal for certification generation. Analyze course feedback and statistical data, preparing reports on course progress weekly or monthly. Who You Are Must-Have Minimum 2 years of experience in program coordination, student operations, or a related role. Excellent communication skills, both written and spoken (English). Proficiency in Google Workspace (Sheets, Docs, GDS, etc.). Knowledge of WhatsApp Messenger, Zoom, and email automation tools like GMass, Mail Merge, or MailChimp is a plus. Proficient LinkedIn user. Qualification Graduation/Postgraduate degree in any stream. Strong written and verbal communication skills in the English language. Should Have Experience in student coordination or educational operations is desirable. Nice to Have Additional experiences or skills in educational management or operations. Certifications or training that could enhance performance in the role.