Job Description

Role & responsibilities Maintain high customer satisfaction by ensuring error free mapped content Ensuring the newly developed TPs are integrated into mapped curriculum on a timely basis Analysis of content related complaints and assigning the call to the appropriate function Maintain high customer satisfaction through prompt resolution of mapping related complaints Provide inputs on areas of content improvement Monitor & report TAT burst calls pertaining to content and software, for quick resolution - Segregation of physical and e-copies of textbooks received at HO; documenting receipt of books and allocation to SMEs - Ensuring return of books to customer post mapping, within set timelines - Co-ordinate with field team, return/ duplicate THN and release the content on time - Mapping the textbooks within timelines - Content mapping effectiveness (less than 5% errors) - Maintain a repository of board wise content gaps - Mapping of newly created TPs to individual textbooks (which were previously mapped and in use) - Managing Customer Complaints Segregation of complaints into academic and product related - Follow-up of product related complaints for resolution within TAT - Resolution of mapping related complaints by co-ordinating with both the field academic and PDD teams - Identifying and reporting missing teaching points for production - Media asset Review - Creating Master Curriculum - Respond actively to content related queries from internal team/ customer Preferred candidate profile Sound Knowledge of any one or more of the below subjects (Social Science/ Humanities) IT skills including knowledge of Microsoft Office suite, especially Excel, Word, MS Office Reasonably good communication Skills Eye for detail