Job Description

Independently manage and drive collections Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities. Is expected to set policies and procedures, maintain compliance, and implement best practices. Manage, coach, and develop direct reports and play a significant role in the career development of the team Engage in performance management to ensure each collector maintains a relevant skill level to perform the role Drive the Organization s Collections Strategy, improve efficiency, and implement collections tools and automation. Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions Work in partnership with relevant stakeholders to ensure collections activities are occurring following agreed KPIs. Build long-term customer relationships to improve the collection lift cycle. Building operational metrics and KPIs Ability to lead and contribute to other process areas like SOA creation and DA process Demonstrate ability to meet deadlines while managing BAU and other initiatives. Who you are: A strong individual with good communication skills believing in engagement and building stakeholder relationship Collections management skills and behaviors which develop and sustain collections long term strategies. Technical knowledge and practice - care and conservation Effective time management Dynamic to the organization changes Self-driven individual who can align with organizational goals and grow within the company Team-management experience (10 + years)