Job Description

Roles and Responsibilities: Ensure Support via Phone, Email, and Chat. Meet the SLA requirements and the internal procedural workflow Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions. Initiate, manage and document reports. Build and maintain a consolidated relationship with K7 customers Timely and accurate reporting on status for assigned tasks Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus Technical Requirements Minimum 1-2 years of professional experience Voice support in the following areas: Windows Desktop 7/8 or 10-Advanced Administration. Other Requirements Degree in Computer Science, Engineering or equivalent Result-oriented and good diagnostic skills Efficient time management and team player Quick learner, dynamic, energetic and customer-oriented Basic technical & system knowledge, Candidate must know to speak Hindi.