Support Engineer (JIRA Administrator)

Job Description

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. The below activities should not be considered a complete list of activities. User Management: Adding, deleting, and managing user roles and permissions within JIRA. Project Configuration: Setting up and customizing projects, including workflows, issue types, and fields. Workflow Management: Creating, modifying, and optimizing workflows to align with organizational processes. Add-on Management: Installing, configuring, and managing JIRA add-ons to enhance functionality. System Performance Monitoring: Tracking server usage, identifying bottlenecks, and optimizing performance. Permission Management: Ensuring appropriate access levels for different users and groups. User Training and Support: Providing guidance and support to users on using JIRA effectively. Troubleshooting: Investigating and resolving issues related to notifications, workflows, and permissions. Integration Management: Setting up and maintaining integrations with other systems. Licensing and Renewals: Managing JIRA licenses and renewals. Data Management: Maintaining the organization of data within JIRA. Best Practices: Establishing and promoting best practices for JIRA usage. Communication: Communicating with various internal and external contacts. Staying current: Staying informed about new features, best practices, and industry standards. What You'll Bring to Numerator Configuring & managing development Develops and maintains integrations between Jira and Azure DevOps Understand tools ITIL support framework to ensure strong understanding of processes Creates logic flow charts and process diagrams based on client need 5-7 years’ experience in supporting JIRA Proactive and forward thinking Show more Show less