Support Engineer

Job Description

Role description JD For Cognos L2 Support Engineer -AEO Report Support Job Title: Report Support Analyst / Consultant Job Summary: Candidate will be responsible for troubleshooting, resolving, developing and preventing technical issues related to our business-critical Reports and Job triggers. This includes identifying and resolving issues with IBM Cognos, SQL, Tableau and GCP technologies. The role requires the ability to reverse engineer, report issues to their source and work with users to understand their needs and requests. The Report Support Analyst / Consultant will be responsible for monitoring data pipeline and job triggers to ensure Reports meet SLAs and proactively communicate with users about any issues or delays and work on Key Responsibilities: Troubleshoot, resolve, and prevent technical issues related to our business-critical Reports and Job triggers. Reverse engineers report issues to their source and work with business users to understand their needs and requests. Monitor data pipeline and job triggers to ensure they meet SLAs and proactively communicate with users about any issues or delays. Work with IBM Cognos – Framework models Transformer and Dynamic Cube, Tableau , SQL, and GCP technologies to identify and resolve issues. Manage Jira tickets and ensure they are completed within SLAs. Provide timely and frequent status updates on issues and tickets until they are resolved. Communicate effectively with users and team members to ensure that issues are understood and resolved. Development of Cognos and Tableau reports based on Business Requirements Requirements: Experience with IBM Cognos, SQL, Tableau and GCP / related technologies. Strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. Ability to do multi tasks Experience working with Jira or other similar ticket management systems. Understanding of SLAs and ability to work under pressure. Show more Show less