Job Description

Act as the first point of contact for incident reporting and support. Perform application health checks, including uptime and performance monitoring. Log, triage, and escalate incidents and service requests as needed. Generate daily reports and ensure SLA compliance. Facilitate communication and coordinate with L2 for unresolved issues. SOP, KMBD and FAQ driven helpdesk Application Health Check and monitoring Application status - up or down Application response time Application component performance Incident and SR Management Daily health check report Escalation Management Communication & Coordination SLA Management Reporting Triage Prerequisites: Qualification - Graduate Degree in Engineering or Science from recognized University Ideal candidate should have a minimum of 1- 3 years Desirable qualities: Skillsets Microsoft tools like Word, Excel, PowerPoint etc. Initial knowledge of production support process ( Nice to have ) Understanding of TAT and related implications ( Nice to have ) Should be able to handle daily task without any failures. (Nice to have ) 1-3 years of experience