Support Executive

Job Description

Job Descriptions: Organize the providers schedules for next 1-2 business days Maintaining the providers’ schedules accurately including daily, weekly, monthly and yearly stats Process departmental reports as per the frequency Maintain internal team’s trackers to gauge progress on deliverables Provide end to end support to internal as well as external customers Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing it Out of the box thinking thereby sharing process improvement ideas Maintain high quality standards in delivery of work at all times Performing review/audits on critical deliverables requiring a second level check Coordination and follow up with other departments for deliverables, exhibit outstanding team player skills Active contribution to the adherence of departmental/organizational SLAs with clients Achieve individual and team’s KPIs benchmarks. Skills and Competencies : Good communication skills Moderate to Expert proficiency in Microsoft Office Knowledge of MS Outlook and moderate to expert proficiency in email exchanges