Support Executive

Job Description

We are looking for: Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently looking for a talented Support Executive to join our innovative and passionate team. This is a full-time, opportunity that promises not just a job but a path to personal and professional growth. Responsibilities and Duties: ● Respond promptly to student queries via CMS, Email, WhatsApp and call in a clear, helpful, and professional manner. ● Handle and resolve support tickets related to course access, payments, technical issues, and general inquiries ● Maintain accurate records of student interactions and issue resolutions ● Follow up on pending or unresolved queries to ensure timely closure ● Collaborate with internal teams (academic, tech, operations) to resolve complex issues ● Escalate high-priority or unresolved tickets to the appropriate department ● Ensure all support interactions meet quality and response time standards ● Provide feedback and insights to improve the student experience and support processes ● Prepare basic reports or summaries of support trends and recurring issues ● Stay updated with platform changes, course offerings, and support policies to assist students effectively Our Wish Your Skills!! ● Good written and verbal communication skills in English ● Basic proficiency in using WhatsApp Web and email for professional communication ● Ability to multitask and manage time effectively ● Customer-focused mindset with patience and empathy ● Basic understanding of online learning platforms or willingness to learn quickly Job Details: ● Working Hours: 9:30 AM to 6:30 PM ● Location: Remote Budget Upto 10k per month Show more Show less