Job Description

Perform backend administrative tasks, including data entry, record maintenance, and document management. Assist in the preparation and distribution of reports and documentation. Provide timely and effective support to clients via phone, email, and chat. Troubleshoot and resolve client issues, escalating when necessary. Collaborate with internal teams to ensure seamless client service. Maintain up-to-date knowledge of company products, services, and policies. Monitor and manage client accounts and ensure accurate information is maintained. Contribute to the development and improvement of support processes.