Support Executive

Job Description

About the Role We are seeking a tech-savvy, customer-focused Remote Software Support & Onboarding Specialist to help our clients—primarily schools and local distributors—get started with and succeed using our software products. This role involves virtual onboarding, training, remote configuration, and ongoing support. Responsibilities Provide remote onboarding and software training to schools and distributors. Assist users with software setup via screen share/remote access tools. Respond to user queries and resolve basic technical issues through calls, emails, or chat. Maintain customer data, training logs, and feedback using internal CRM tools. Collaborate with the tech team to escalate and resolve complex issues. Conduct follow-up sessions to ensure successful adoption and usage of the platform. Create or update support documentation and FAQs as needed. Requirements 1–3 years of experience in customer support, remote onboarding, or software implementation. Excellent verbal and written communication in English. Knowledge of Hindi or other regional languages is a plus. Comfortable using tools like Zoom, Google Meet, TeamViewer/AnyDesk, and ticketing systems (Freshdesk, Zendesk). Ability to explain software features clearly to non-technical users. Strong organizational skills and ability to manage multiple clients simultaneously. A quiet, reliable home workspace with a stable internet connection. Preferred Qualification Background in IT, Computer Applications, or Education Technology. Experience creating user manuals, training content, or video walkthroughs. Job Type: Full-time Pay: From ₹26,000.00 per month Benefits: Flexible schedule Internet reimbursement Work from home Shift: Day shift Work Days: Monday to Friday Weekend availability Application Question(s): MBA Education: Master's (Preferred) Experience: more: 1 year (Preferred) Language: Telugu (Required) English (Required) Hindi (Required) Location: Hyderabad, Telangana (Preferred) Work Location: Remote