DescriptionAs a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.Responsibilities:Operational Leadership:Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.Project Management:Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.Identify and mitigate project risks and issues proactively.Process Improvement:Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.Develop and implement new policies and procedures to streamline operations.Advocate for and drive the adoption of new tools and technologies within the Support function.Team Collaboration:Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.Build and maintain positive relationships with internal and external stakeholders.Knowledge Management:Develop and maintain comprehensive knowledge base articles and documentation.Lead and own the development and implementation of knowledge management processes within the team.Technical Expertise:Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.Familiarity with SQL and scripting languages is a plus.Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.Lead and support bug-fixing efforts within the development team.Coordinate and support production deployments.Qualifications:5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.Proven experience in managing escalations and resolving complex support issues.Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).Experience with Agile methodologies (Scrum) and project management tools (Jira).PMP or Scrum Master certification is a significant advantage.Excellent written and verbal communication, interpersonal, and presentation skills.Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.Technical Skills (Nice to Have):Experience with PHP, Go, React, Android/iOS development.Knowledge of cloud platforms (AWS).Benefits:Competitive Salary & Benefits PackageMedical and Accidental InsuranceProfessional Development OpportunitiesCollaborative and Supportive Team EnvironmentOpportunities to work with cutting-edge technologiesSureify is an equal opportunity employer and enthusiastically encourages people from awide variety of backgrounds and experiences to apply.

We are seeking a skilled and experienced Full-Stack Developer to join our dynamic team. The ideal candidate will have a strong background in PHP, TypeScript, React, MySQL, and PostgreSQL. You will work on designing, developing, and maintaining scalable web applications and APIs, ensuring seamless integration between the front-end and back-end systems. Key Responsibilities:Back-End Development- Develop and maintain robust server-side applications using PHP and Node.js.- Design and optimize database schemas in MySQL and PostgreSQL.- Build RESTful APIs to support front-end applications.Front-End Development- Create interactive and responsive user interfaces using React and TypeScript.- Implement clean, maintainable, and reusable components(MUI) for web applications.Database Management- Write complex queries, optimize database performance, and ensure data integrity.- Handle migrations and database versioning across MySQL and PostgreSQL.System Integration- Ensure seamless communication between front-end and back-end systems.- Integrate third-party services and APIs as needed.Collaboration- Work closely with cross-functional teams, including designers, product managers, and other developers, to deliver high-quality products.- Excellent verbal and written communication skills. Ability to work well in a team environment and independently.- Participate in code reviews, team meetings, and knowledge-sharing sessions. Troubleshooting - Debug and resolve application issues efficiently. - Monitor system performance and ensure the stability of deployed solutions. Required Skills & Qualifications:Programming:- Proficiency in PHP and TypeScript with at least 3 years of professional experience.- Solid understanding of modern React development, including Hooks, Context API, and state management tools like Redux..Databases:- Hands-on experience with MySQL and PostgreSQL.- Ability to write optimized SQL queries and manage database transactions.Development Tools:- Familiarity with version control systems, especially Git.- Experience with Docker or other containerization tools is a plus.Problem-Solving:- Strong debugging and analytical skills.- Ability to write clean, efficient, and scalable code.Testing:- Experience with unit testing, integration testing, and end-to-end testing frameworks (e.g., Jest, Mocha, Cypress).Soft Skills:- Excellent communication and teamwork abilities.- Strong attention to detail and ability to meet deadlines. Preferred Qualifications (Optional):Experience with cloud platforms like AWS, Azure.Knowledge of CI/CD pipelines and DevOps practices.Familiarity with modern frameworks like Codeigniter.Understanding of Agile or Scrum methodologies.Proven experience with Temporal for managing and orchestrating workflows.Familiarity with Kafka for real-time data processing and integration.What We Offer:Competitive salary and benefits package.Medical insurance & Accidental insurance to keep you and your family healthy.Flexible working hours and Hybrid work options.Opportunities for professional growth and development.Collaborative and supportive team environment.

About us:Sureifys Lifetime platform is a completely modular SaaS solution for the life insurance and annuity industry that helps carriers acquire, service, and engage their customers with one enterprise platform.Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base.Job DescriptionWe are looking for a Quality Assurance Engineer to develop and execute exploratory tests as well as automated tests in order to ensure product quality. QA engineer responsibilities include estimating, planning, and coordinating testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.ResponsibilitiesWork as part of a cross functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery.Review requirements specifications and technical design documents to provide timely and meaningful feedbackCreate detailed, comprehensive and well-structured test casesEstimate, prioritize, plan, and coordinate testing activitiesDesign, develop and execute automation scripts using open source toolsIdentify, record, document thoroughly and track bugsPerform thorough regression testing when bugs are resolved.Requirements Proven working experience in software quality assurance (QA).Strong knowledge of software QA methodologies, tools, and processes.Experience in writing clear, concise, and comprehensive test plans and test cases.Hands-on experience with both white box and black box testing.Experience working in an Agile/Scrum development process.Handling deliverables from functional testing to test automation.Experience with performance and/or security testing is a plus.Proficiency in programming languages: Java, JavaScript/TypeScript.Experience with test automation tools: Selenium, Playwright.Familiarity with testing frameworks: TestNG.API testing experience using Postman.Experience in Playwright with TypeScript for web-based complex applications (preferred).Strong experience in API test automation for end-to-end applications.Knowledge of continuous integration/continuous deployment (CI/CD) processes.Version control experience with Git.Knowledge in JMeter for load testing (preferred).Familiarity with Agile methodologies and tools like JIRA for project management.