Sutherland is Hiring - Order Management (Freight forwarding)

Job Description

Dear Candidate, We are Hiring for someone who is well versed into Freight Forwarding, OM and Logistics. Responsibilities Executing data entry/maintenance within the systems Navigating freight movement applications and production systems and obtain appropriate information Following decision trees to identify relevant data/next steps for processing Managing exceptions per prescribed escalation paths Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles. Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process. Meet or exceed expectations set for daily transaction productivity and quality measures. Requirements Read & comprehend English. Quick learner and ability to work in a fast-paced environment and SLA-driven. Excellent communication skills and attention to detail and accuracy. Multi-task by navigating through multiple applications with dual monitors. Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs. Shift Night or early Morning shift Drop your CV to 6380522325 Thanks & Regards, Pamela Ranet A