Roles & Responsibility:Responsible for forecasting volumes, AHT and Shrinkage based on historical data taking in to account seasonality and trends.Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals. Prepare short term and long term staffing projections using optimal staffing plansPublish finalized staffing plans every week after discussions with stakeholders and taking into account business dynamics and customer requirements. Manage manpower requisitions that come out of the weekly staff plans and track their status to ensure timely hiring, training and go live. Assist in providing staffing requirements for all new and existing businessOnly from workforce management background.Open to work in 24*7 environment.Please share your resume at sweta.singh@sutherlandglobal.com

Role & responsibilities Reconciliation of employees listed in Peoplesoft with available employees for preparing weekly schedules. Prepare historical data by identifying and quantifying cyclic and seasonal variation components of contact volumes, AHT and shrinkage with their periodicity. (Weekly / Daily). Generate interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data.Generate interval level staffing plans using the forecasts, SLAs and other assumptions. Prepare optimum shift schedules with breaks and generate rosters with minimum understaffing/overstaffing. Preparing productivity performance analysis reportsOpen to work in 24*7 environmentOnly share relevant resume at given below email id: Sweta.singh@sutherlandglobal.com

Job Description: Structured Finance Analyst (European ABS & RMBS) The role is a part of the Fixed Income team which supports a leading asset manager based out of the UK. The candidate is required to have a good understanding of Python, VBA, Microsoft Office, SQL, etc. Working knowledge of asset classes like CLO, Autos, Credit-Cards, Consumer Loan, etc. will be an added advantage. The candidate will be required to build models to automate risk assessment of the underlying collateral & thereby generate relative value analysis to come up with investment recommendations. The analyst will be the virtual front-end analyst for the client and will work closely with the Portfolio Manager with an aim to find value in a potential investment opportunity and thereafter monitor the investments performance. Every analyst will be required to prepare an investment memo highlighting the investment rationale, conduct scenario analysis to find the break-even thresholds and effectively present the findings to the client via an investment committee. The candidate will be required to possess and undertake the following:3 - 4 years of working experience in Diagnostic Data Analytics. Understanding of the EMEA CLO's and ABS products with the ability to read and understand offering circulars, rating reports, loan tapes, etc.Understanding of valuation inputs, capital structure, waterfall analysis, cash flow triggers, scenario/sensitivity testing. Adept at excel and should be able to build cash flow models (waterfall) for diverse structured products.To understand and interpret complex structures, pricing assumptions and market data to independently evaluate a structured credit bond.Database management for existing and previous dealsConstant review of valuation techniques to adapt to market dynamicsUnderstanding of the credit fundamentals and be updated with relevant regulatory policies, political and economic events across European region impacting the securitization marketExcellent verbal faculties to strike a conversation with the Portfolio Manager RequirementB.Tech/B.E in Computer Science/Information TechnologyPrior experience in credit evaluation of structured finance products and/or other fixed income products is an added advantageExcellent verbal and written communication skillsDatabase usage experience- Bloomberg, Microsoft Office. Attention to detail and ability to work independently is preferred

Description: Sutherland is seeking to fill a Credit Analyst. As a part of the Credit Research Team, you will work with a group of investment professionals to maintaining monitoring coverage on invested portfolio, while also collaborating with the larger Credit Research team. The team works as the virtual front-end analysts for clients, helping them find value in potential investment opportunities and thereafter, monitor the investments performance. Responsibilities: Building and maintaining financial models, capturing Capital Structure, performing Covenant Analysis and other investment-related activities investments across sectors.Maintain portfolio coverage including model updates and earning summary write-ups, while maintaining regular news on the portfolioTo compare financial KPIs for companies present in different excel documents and identify any missing data and discrepancies. Prepare a dataset with gaps.Working well under pressure must be able to remain calm and focused while multitasking in a fast-paced, unstructured, and dynamic work environment.Team oriented/strong communication must be able to work with people of diverse skills and personalities toward a common goal of effectively managing large portfolios. Qualifications: To succeed in this position, you must have: CA Freshers / MBA Finance from Tier II or CFA Level 1+ With minimum 1-2 Years of relevant experienceStrong knowledge of 3 financial statements; credit metrics and ratiosPreferred experience across Maintenance Coverage, Financial Modelling, Writing Financial Commentaries / Earning SummariesProficient in Microsoft ExcelStrong analytical skillsStrong communication skills (Written and Verbal)Quality focused with Attention to Details (ATD) and client serviceProactive and team player

Note:We would need someone with immediate joiners - 20 days to join.Roles and ResponsibilitiesManage client relationships, ensuring timely delivery of services and meeting expectations.Oversee account management activities, including budgeting, forecasting, and financial planning.Conduct variance analysis to identify areas for improvement in cost control and expense management.Develop and maintain strong relationships with clients through effective communication and issue resolution.Ensure compliance with company policies and procedures while delivering high-quality results.Desired Candidate Profile3-6 years of experience in account management or a related field (B.Com + ICWA preferred).Proficiency in tools like Excel/PPTs; ability to analyze complex data sets effectively.Strong understanding of cost accounting, cost management, budgeting, financial planning & analysis principles.

Role & responsibilitiesExecutives are assigned to handle the queries from customers via calls.Preferred candidate profileFluency in english with excellent communication skills.Graduates & Post graduates can applyOnly experienced (minimum 1 year) can apply24/7 Shifts and rotational week offs (5 days Working a week)Candidate who is comfortable working from office can apply.Required immediate joiners.Address: Sutherland, Divyasree building 7th floor, Opp to lanco building, Manikonda - 500089Interested candidates can come for walk-in Interview.Reference ID: HR PRIYA (should be written on resume)Interested candidates with minimum 1 year of experience & with excellent verbal communication skills can walkin directlyCarry your resume & Aadhar card.

Job Description: SAP WorkZone, SAP Qualtrics Functional Consultant/ SMEIts an exciting time to be part of Sutherland winning team, we are looking for SAP WorkZone and SAP Qualtrics Functional Consultant/SME to become part of our team. The primary focus of this position is to support the maintenance & enhancements of the human resource management system (SAP WorkZone) in addition to other systems supported by the internal IT team. Experience: 4 + years of IT SAP WorkZone & SAP Qualtrics expWork Location: Work From HomeTechnical Skills Required:4+ Years of extensive work exp in SAP WorkZone, SAP Qualtrics, SAP IAS and Integration with WorkZone.Very good hands on experience in SAP WorkZone configuration and SAP Qualtrics configurationGood to have skill - SAP SuccessFactors Employee Central and Security.Designing, implementing and supporting complex business processes in an SAP WorkZone, SAP Qualtrics The candidate preferred to have SAP WorkZone & SuccessFactors certification.Candidates should have knowledge in H2R Business processes and associated system configuration2/3 projects Implementation/support/enhancement knowledge in SAP WorkZone and SAP Qualtrics.Hands-on experience in Solution Design and Configuration.Workbook Business process, Preparation Execution of Test Cases, Test Plans, Test scripts.Participate in requirement gathering, understand the design and take ownership of data conversion and system testing as part of the systems enhancement or implementation projectsPerform analysis and translate business needs and create solution requirements documentation.Develop and/or update product solution overviews, FAQs and user documentation to support project implementation/Support/Enhancement activities.SAP Enterprise Portal: Knowledge in using BTP preferred.Behavioral / Team skills:Positive work ethic to deliver results within tight deadlines and in demanding situationsFlexibility to adapt to a variety of engagement types, working hours and work environments and locationsExcellent written and verbal communication skillsProactive, self-directed, resourceful, and highly organizedTeam player: Team management skills, self-driven and ability to work independentlyAbility to explain SAP concept to business in non-technical terms Qualification: B. Tech / M. Tech / MBA

Looking for immediate joiners9 to 12 years Experience in Hands on coding/designing. Strong proven Java programming , microservices, Servlets and debugging skills.,Proven Database , SQL, Query/RCMs Experience,Ability to Understand and resolve Design problems.Design & development in Web Application, Preferable: Medical Imaging Domain ( DICOM)Ability to understand end to end code flow in Web Applications and Database

Looking for Trainers!* Minimum 3yrs experience as Trainer (International Voice process)* Experience in Process Training/ Communication Training in BPO Industry* Any Graduate* 5 days working* Willing to work on Rotational shifts* Work from officePlease share your resume via Whatsapp - Sugitha - 8148245510

Job DescriptionSutherland is seeking a diligent and self-motivated person to join us as a Fraud Prevention Subject Matter Expert/ QA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Qualifications3+ years of experience in Compliance or Fraud Prevention/Trust & Safety rolesExperience with Microsoft Office products and applicationsExperience in payments or e-commerceROLE REQUIREMENTSProviding expert advice and guidance to a team of investigation specialists dealing with frauds specially for e-Commerce platform.Only female applicants will be preferred. Regular Quality Checks/Audits of transactions to identify discrepancies and performance trends in order to provide efficient coaching.Identify and recommend digital transformation and continuous improvement initiatives.Build SOPs to help investigators perform tasks consistently; regularly review and recommend policy updates.Build and maintain fraud patterns and trends repository covering best practices and appropriate strategies to identify and minimize the risk posed by such trends.Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.Experience with policy abuse frauds, payment/chargeback frauds and other types of fraudsPlease share the CV at sweta.singh@sutherlandglobal.com

Role & responsibilities Document claim file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate. exposure and complexity for Property and Content damage and Liability/Injury claims.Exercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.Exercise judgement to determine liability by gathering and analyzing relevant facts, images; utilizing applicable coverages.Work to have a timely resolution to claims with complete ownership from initiation/intake to settlement.Assess damages by calculating applicable damage or range of damages.Negotiate settlement of a claim by establishing the appropriate negotiation strategy and utilizing available resources within authority limits.Preferred candidate profile Bachelors degree or college Diploma.Experience in P&C, Healthcare Claims dealing with damage, liability or injury claims.Experience in International Voice ProcessGood knowledge of Insurance claims end-to-end value chain activities, challenges and best practices.Good knowledge of how to evaluate injuries and damage using market tools and technology.Results driven, ability to multi-task, pay attention to detail and follow procedures.Proven leadership and time management skills in a team environment.Good writing, communication and presentation skills.Perks and benefits Competitive salary as per market standards2 days week offCab facilityFor more details, contact:Anna FrancisAnna.Francis3@sutherlandglobal.com

Role: CLAIMS HANDLER Shift - Rotational Job description Document claim file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate. exposure and complexity for Property and Content damage and Liability/Injury claims. Exercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage. Exercise judgement to determine liability by gathering and analyzing relevant facts, images; utilizing applicable coverages. Identify anomalies and patterns to identify fraudulent claims and refer to SIU team based on SOPs. Work to have a timely resolution to claims with complete ownership from initiation/intake to settlement. Assess damages by calculating applicable damage or range of damages. Negotiate settlement of a claim by establishing the appropriate negotiation strategy and utilizing available resources within authority limits. Meet quality standards by following best practices. Responsible for data integrity and the appropriate documentation of the claim file as well as for compliance with regulatory requirements. Accountability in customer satisfaction and execute on the strategy to provide the best claims service for host damage protection. Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols and special handling instructions. Ensure legal compliance by following federal laws and regulations, and internal control requirements.Job qualification and other skills/competencies Bachelors degree or college Diploma. Experience in P&C, Healthcare Claims dealing with damage, liability or injury claims. Good knowledge of Insurance claims end-to-end value chain activities, challenges and best practices. Good knowledge of how to evaluate injuries and damage using market tools and technology. General knowledge of the coverages available under the damage protection, liability policy and some common exclusions. Results driven, ability to multi-task, pay attention to detail and follow procedures. Proven leadership and time management skills in a team environment. Good writing, communication and presentation skills.

Role: Associate Customer SupportProcess: International Voice ProcessA customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.Roles and ResponsibilitiesListening to customers' concerns and handling complaints and returns.Giving detailed explanations of services or products.Working with a sales team to create better methods to address customer complaints.Reviewing customer accounts and transactions while resolving issues.Good English communication is Must.QualificationsGraduation/HSCExcellent Communication SkillsInternational BPO Experience is preferredFresher/Experienced Can applyImmediate Joiner preferredRotational Night ShiftsWork From Office (Kochi)Perks and BenefitsCab Services are available within 25kms radiusYou'll develop your emotional intelligence. ...You'll learn your product or service, inside and out. ...You'll build transferable Skills. ...You can educate customers without selling. ...You can develop a side project. ...You'll learn how to effectively solve problems.For further informationAssociate - Talent AcquistionAmal Krishna7034007431amal.krishna@sutherlandglobal.com

Job TitleAssociate Manager - New Hire TrainingLocation: Chennai Company DescriptionAt Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking at adding voice and accent trainers with current industry practices to run new hire training and language enhancement training/coaching sessions end to end for our front-line associates. If you are an aspiring NHT trainer looking forward to new avenues and growth, do not miss this opportunity! Job Description Associate Managers in this role get to: Enable and guide: Deliver and evaluate language & soft skills training on all aspects of client training. Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM training for the program. Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioural or tool change type learning experiences. Oversee new hire progression and enhancement training. Provide feedback and implement appropriate solution s. Coach and give feedback to trainees to help them fulfil performance metrics. Impact the bottom line: Fill out accurate reports. Strengthen relationships: Establish and maintain communication with clients and / or team members. Understand needs, resolve issues and meet company expectations. Be the point of contact: Handle phone calls and transactions for the program.QualificationsOur most successful candidates will have: -Good knowledge on one of these domains cyber security/antivirus, Networking, Desktop/Laptop troubleshooting.Good knowledge on feedback / coaching and mentoring modelsGood understanding on continuous improvement frameworkA bachelor’s degree (Masters/MBA is a plus)Minimum of 10 years BPO / ITES / Outsourcing / Call Centre experience with at least 4-5 years of managing Training and Development business unitDemonstrated ability to use MS Office applications: Excel, Power Point, Word and OutlookExcellent written and oral communication skillsExcellent ability to build networks within and across functions through proactive communicationThe ability to maintain a high degree of confidentiality and professionalism is criticalStrong work ethic, integrity, flexibility, diversity, customer service orientation, leadership / coaching skills and team building abilities are essential

Dear Candidate, We are Hiring for someone who is well versed into Freight Forwarding, OM and Logistics.ResponsibilitiesExecuting data entry/maintenance within the systemsNavigating freight movement applications and production systems and obtain appropriate informationFollowing decision trees to identify relevant data/next steps for processingManaging exceptions per prescribed escalation pathsEnsure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.Meet or exceed expectations set for daily transaction productivity and quality measures.RequirementsRead & comprehend English.Quick learner and ability to work in a fast-paced environment and SLA-driven.Excellent communication skills and attention to detail and accuracy.Multi-task by navigating through multiple applications with dual monitors.Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.ShiftNight or early Morning shiftDrop your CV to 6380522325Thanks & Regards,Pamela Ranet A

Hello all,Please read the below job Discription and apply !!!!!!We are hiring for Record To Report- General ledger/ General Accounting- L1,L2 & L3Desired Candidate Profile:1-6 years of experience in Record to Report (RTR) role with expertise in General Ledger Accounting/ General Accounting is mustShould have good excel knowledgeUS ShiftsDrop Cab provided * ONLY IMMEDIATE JOINERS * DOJ : 1st of AprilNotice period candidates please apply only if notice is negotiable*Work from office only *Willing to relocate to chennai can apply.Package: L1- Assoc-Trans Processing -3.5 LPA ( 1-2 yrs exp) L2- SR.Assoc-Trans Processing-4.5 LPA ( 2.5-4.5 yrs exp) L3- Lead Trans Processing-6 LPA ( 4.5 -6+ yrs exp) Location : Chennai- Perungalathur Sriram gateway office parks. If interested, please Share your resume to sangeetha.r@sutherlandglobal.comJob Discription below:L1 & L2: General Accounting / Fixed Assets / Bank Reconciliation / Reconciliation / Inter Company / Month end Reporting (1-4 years EXP MUST)1. Prepare and post monthly journals2.Month end close activities within timeline3.Perform Account Reconciliations as per procedure4.Master Data Maintenance (GL, FA, etc.)5.Process periodic/ad hoc report request from Customers6.Query handling for Customers7.Perform quality check to prevent errors8.Follow and Maintain Standard Operating Procedure (SOP)9. Adherence to Control and Compliance10. Ensure MEC/Activity Check List are tracked and maintained.L3: Lead Trans Processing (4 + years EXP MUST) Resolve open queries and escalate if required to the customer with required details. Deliver complex and critical processes. Drive process improvements ideas along with analyst and Sr Analyst. Discuss the improvement ideas with the team lead and the transformation office after customer approval.Self motivated and adherence and completion to period close and post close activities, open item resolution If interested, please Share your resume to sangeetha.r@sutherlandglobal.comRegards,Sangeetha R

Specialization & Domain Expertise Analyst Role Finance graduates with domain experience and good communication skills. Ability to work independently on the assigned task within the timelines & with expected quality. Resolve simple issues and escalate complex issues with the seniors for guidance.Experience in MS Dynamics will be added advantageSr. Analyst RoleFinance graduates with domain experience good communication skills. Manage work assigned independently and mentor analyst. Support SMEs and Team lead in collating daily reporting. Identify process improvement areas and discuss with SMEs and Team leadsExperience in MS Dynamics will be added advantageLead Role End-to-End Accounts Payable domain experienceResolve open queries and escalate if required to the customer with required details. Deliver complex and critical processes. Drive process improvements ideas along with analyst and Sr Analyst. Discuss the improvement ideas with the team lead and the transformation office after customer approval.Handling escalations, attending client calls / meetings.Mentoring and guiding Analysts and Sr. Analysts.Shift: Night Shift (US Eastern Time)Interested candidates can Call / Whatsapp Muhammad, HR, on 7358282745 for faster processing of their candidature.

ResponsibilitiesExecuting data entry/maintenance within the systemsNavigating freight movement applications and production systems and obtain appropriate informationFollowing decision trees to identify relevant data/next steps for processingManaging exceptions per prescribed escalation pathsEnsure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.Meet or exceed expectations set for daily transaction productivity and quality measures.RequirementsRead & comprehend English.Quick learner and ability to work in a fast-paced environment and SLA-driven.Excellent communication skills and attention to detail and accuracy.Multi-task by navigating through multiple applications with dual monitors.Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.AdvantageCustoms Brokerage and Freight Forwarding knowledge.Knowledge of Supply Chain, Logistics, or International BusinessSmart with technology (EDI, Web Applications, Microsoft Apps)Good communicator and prioritization.Problem solving skills.Schedule: Night / Rotational Shifts

Role & responsibilities Hiring for Team Leads / SME for Insurance process Mandatory experience in Life & Annuities process Min 2 years team handling experience Experience in handling stakeholders and clients Preferred candidate profile Excellent communication skills Comfortable working in night shifts and rotational shift

Role & responsibilities Tasks involvedRequirement gathering and AnalysisCollaborate with FP&A stakeholders to understand the requirements, current processes and pain pointsTranslate the requirements into TechSpec for SAP implementation teamIdentify gaps between current system capabilities and desired future state, Ensure SAP solution meet those needsDocument the data flows, dependencies, and reporting requirements from FP&A to ensure they are adequately supported by the SAP implementationSystem Design & ConfigurationEnsuring leverage of new ERP on current financial processes having impact on reporting, planning & ForecastingCollaborate on design of SAP modules, ensuring alignment with FP&A requirements. This includes data flows, financial reporting structures, flexibilities, setting up different attributes of reporting and other relevant financial structuresParticipate in the configuration of SAP to ensure that the system is setup according to the requirements gathered, focusing on areas such as Planning, Forecasting & ReportingData Mapping and ValidationsOversee the mapping of Data fields between SAP & Existing System (Oracle EPM) to ensure accurate data transferIntegration CoordinationAct as the liaison between FP&A, Accounting & SAP Team, ensuring seamless integration with Existing systems (Oracle EMP and Power BI)Ensure Data consistency and integrity between SAP and existing FP&A SystemsIdentify and address potential integration gaps, working closely with IT and external consultants as neededPreferred candidate profile CA - Intermediate + SAP Certificate MBA - Finance + SAP Certificate

Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia, etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue.Preferred candidate profile Candidate should be excellent in communication skills, Good to have customer handling skills, Graduates & Undergraduates can also apply, Should be flexible to work from office and night shifts Perks and benefits Attractive salary package, Weekly five days of work and two days off, For more details contact Fidha@sutherlandglobal.com

Greetings from Sutherland global solutions!!!Hiring - Senior Medical Coders Specialty: SDS & DenialExperience : Minimum 1 YearLocation : Chennai Roles and Responsibilities: - Ensure coding is compliant with relevant coding guidelines, including CPT, ICD-10, and other applicable regulations.Review medical documentation to extract relevant information for coding purposes, specifically related.Productivity and Timeliness: Meet productivity targets while maintaining high-quality coding standards. Ensure timely completion of coding assignments .Provide coding-related training and support to colleagues as needed.Compliance: Adhere to coding compliance standards and regulations, including HIPAAStay informed about changes in coding guidelines and regulations affecting EM OP coding.Desired Candidate Profile: - Should be a Science Graduate.Minimum of 1+ years of experience in SDS/ DenialBasic knowledge of medical terminology and anatomy.Comfortable to work from office.Effective verbal and written communication skills (Should have capability to reply properly to client and stakeholders.Successful completion of CPC or CCS certification must be active during joining and verified.Able to work independently and willing to adapt and change as per business/ process requirements. Timings & Transport 1. Shift timings 8.30am 5.30Pm2. Five days working (MONDAY to FRIDAY) 3. Need to be Comfortable with WFO-Work from office. Perks and Benefits 1. Saturday and Sunday Fixed Week Offs.Interested candidates share your resume at 6374989131/ sunilkumar.r1@sutherlandglobal.com

Oracle HCM Cloud Technical skills:Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, Redwood, data loading tools (HDL, HSDL), HCM Extract, Atoms, OIC, REST API, SOAP UI. Oracle HCM Functional Modules - Core HR, Talent, ORC and Compensation. Implementation, set ups, configurations.Job DescriptionOverall, 10 plus years of experience in Fusion HCMAt least 2-3 Oracle Fusion HCM implementations or Support exposure with module-leading hands-on experience in any of the two modulesCORE HR setupORC candidate flows, HR flowsComp plans, ICP setupsTalent Management:Goal setting, Performance management and Talent review and succession planning, nine boxStrong functional troubleshooting skills in Oracle Cloud HCM modules. Should set up a Business Group, Organizations, Departments, Divisions, Operating Units, etc. Should create Key Flex Fields, Descriptive Flex Fields, SIT and EIT for employees of the organization. Worked on end-to-end implementation in Global HR, Compensation, Talent and ORC modules, creating value sets and using them in flex fields like Descriptive / Extensible. Experience in Element Configuration using Payroll Batch Loader, has good knowledge of fast formulas and wrote fast formulas for Payroll/Compensation/Benefit module. Ability to work on various assignments simultaneously Good to have adequate knowledge in writing SQL/PLSQL queries to develop the reports Absence Management Experience in creating workflow and security for the module Exposure to personalization and Redwood implementationJob Responsibilities:The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills used daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact Vamshi - Mobile No: 9553809609 (12PM-6PM)

Looking for Candidates,* Content Moderation/ Content Reviewing* Minimum 2yrs experience as Team Leader* Work from office* Willing to work on rotational shifts* 5 days a weekLocation: Lanco Hills, HyderabadYou may share your profile through whatsapp : +91 81482 45510

Looking for Candidates,* Content Moderation/ Content Reviewing* Work from office* Willing to work on rotational shifts* 5 days a weekLocation: Lanco Hills, HyderabadYou may share your profile through whatsapp : +91 81482 45510

Position: Datapower developerLocation: HyderabadPermanent roleJob Description: Expertise in IBM APIC, IBM Datapower. Design and develop API and SOA solutions using DataPower, APIC Expertise in managing organizations, products and writing yamls in APIC. Capable of creating WSP, MPG in DP and excellent knowledge in XSLT programming. Capable of identifying, troubleshooting and fixing production issues Provide guidance on Datapower functionality related to design Experience in working Agile environments and be a shared resource across multiple teams. Skilled problem solvers with the desire and proven ability to create innovative solutions. Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments. Knowledge and experience in developing software using agile methodologies. Proficient in authoring, editing and presenting technical documents. Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.Experience: 4 8 yearsEducation: MCA / B.tech / BCA in computer science..

INTERESTED CANDIDATES CAN SHARE THEIR RESUMES AND CALL ON 7569452008 FOR TELEPHONIC ROUND OF INTERVIEW AND FURTHER INQUIRY.Job Description Contact Person : HR Contact Number : 9663599362Greetings from Sutherland !Currently we are hiring for International Voice Process for Freshers and experienced both!!!Role & responsibilitiesAn International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia, Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue.Perks and benefitsYou'll develop your emotional intelligence .you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems.Preferred candidate profile*Must be fluent in English*Excellent Communication can Apply* Fresher and Experienced*GRADUATES ONLY*24/7 shifts and rotational week offs (5 days working a week)*ROI - JAM, Voice & Versant Round, Operations Round*Two-way cab facility only in night shift within 25Kms only from office premises*Candidate who is comfortable working from office can apply*Need Immediate Joiners only*No virtual Interview is available*Out of station candidates are Strictly not eligibleRole: Voice / BlendedIndustry Type: BPO / Contact centerEmployment Type: Full Time, Permanent* Interview Rounds1. HR2. Assessment3. OperationsInterested Folks can call on the below mentioned contact numbers for Interview rounds and more details.Note: Virtual interview & Immediate joiners onlyContact Number : 9663599362 - Walk in : 11am to 5pm Address: Unit no 202,2nd floor, Campus D, Centennial Business park,kundanhalli main road,EPIP Area,Bang, karnatakaIndia 560066 Regards, Sutherland HR9663599362

Team Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. Our most successful candidates will have: - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Role & responsibilities Prepare & review of Balance sheet reconciliations including Bank/GL etc. Drive clearance of reconciling Items in Balance Sheet Reconciliations Deliver General Ledger (GL) Record To Report activities including Month end close, Journals, Expense Accruals, ReclassesFixed asset accounting which includes Deliver SLA/KPI per expected timelines with quality Preferred candidate profile Education qualification : Masters of Commerce (M Com) or CWA/CMA Inter or CA Inter IPCC2-3 years in Record to Report (R2R), Accounting domain in a Reputed Shared Services/BPO working environment

Job Description: AI Developer/EngineerPosition Overview We are seeking an experienced and innovative Generative AI Engineer to join our team. In this role, you will design, build, and optimize cutting-edge generative AI models and systems. You will work on applications such as NLP, image synthesis, and other creative AI solutions that enhance user experiences and solve complex problems.Key ResponsibilitiesDesign, train, and fine-tune generative AI models, such as GPT, GANs, VAEs, and diffusion models, for various use cases (e.g., text, images, audio, or video generation).Collect, preprocess, and manage large datasets to ensure high-quality inputs for model training and evaluation.Optimize model performance for scalability, efficiency, and accuracy while addressing issues like bias, fairness, and robustness.Collaborate with software engineers to integrate AI models into production systems, ensuring reliability and scalability.Stay up to date with the latest research in generative AI and apply innovative techniques to solve business problems.Work closely with cross-functional teams, including product managers, designers, and data scientists, to understand user needs and translate them into technical requirements.Implement monitoring and evaluation frameworks to track the performance and impact of generative AI solutions in real-world applications.QualificationsEducation: Bachelors or master’s degree in computer science, Machine Learning, AI.Experience:Proven experience in building and deploying generative AI models.Proficiency in deep learning frameworks such as TensorFlow, PyTorch, or JAX.Strong understanding of NLP, computer vision, or other generative domains.Technical Skills:Expertise in Python and familiarity with ML libraries.Knowledge of cloud platforms (AWS, Google Cloud, Azure) for deploying AI solutions.Experience with MLOps tools and pipelines for managing model lifecycles.Strong problem-solving skills and a creative mindset.Excellent communication and teamwork abilities.Ability to adapt to fast-paced and dynamic environments.

Job Description: UX DesignerPosition OverviewWe are looking for a creative and user-focused UX Designer to join our team. In this role, you will design intuitive, engaging, and seamless user experiences for our digital products. Youll work closely with cross-functional teams to translate user needs and business goals into functional, visually appealing, and user-friendly designs.Key Responsibilities Conduct user research through interviews, surveys, and usability testing to gain insights into user behaviors, needs, and pain points. Develop wireframes, storyboards, user flows, and interactive prototypes to effectively communicate design ideas. Organize and structure content to create clear, intuitive navigation and layouts. Work closely with product managers, developers, and visual designers to align designs with product requirements and technical feasibility. Test and iterate designs based on user feedback to enhance usability and functionality. Maintain and contribute to a consistent design system, ensuring cohesive user experiences across platforms. Ensure designs meet accessibility standards to create inclusive experiences for all users. Leverage user analytics and performance data to inform design decisions and improvements.Qualifications Education: Bachelors degree in UX Design, Interaction Design, Human-Computer Interaction, or a related field. Experience: Proven experience in UX design for web and mobile applications. A strong portfolio showcasing user-centered design solutions and problem-solving skills.Additional informationTechnical Skills: Proficiency in design tools like Figma, Sketch, Adobe XD, or similar. Familiarity with prototyping tools such as InVision, Axure, or others. Basic understanding of front-end technologies (HTML, CSS, JavaScript) is a plus.Soft Skills: Excellent communication skills to present and articulate design concepts. Strong analytical and problem-solving abilities. A user-first mindset with attention to detail and empathy for the end user. Experience with user-centered design methodologies and agile workflows.

Company Description:Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job Description:Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager (Quality Manager). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience.Qualifications:Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Roles and Responsibilities • International Calling experience. • Quick and attentive speaking with the clients. • Convincing skills/International Tele marketing skills. • Able to generate leads through cold calling. • Leads generation towards Sponsors and Exhibitors. • Lead conversation and successful closing. Required Skills • Candidate should be excellent in communication skills • Should have good verbal communication skills • Looking for typing speed of 35WPM 90% Accuracy • Good to have customer handling skills • Should have good knowledge on customer support • Graduates & Undergraduates can also apply • Should be flexible to work from office and night shifts Perks and Benefits 1. You'll develop your emotional intelligence. ... 2. You'll learn your product or service, inside and out. ... 3. You'll build transferable Skills. ... 4. You can educate customers without selling. ... 5. You can develop a side project. ... 6. You'll learn how to effectively solve problems. Interested folks can also reach out us through given mail id or mobile numberContact: 7012509383Mail Id: athira.va@sutherlandglobal.com Call Between 12PM to 6Pm Good English communication is Must...

Role & responsibilities Handle real-time voice calls and chat with customer queriesHandle email queries and respond promptlyAttempt to provide resolutions on the first interaction with customersHandle multiple cases at the same time with varying degrees of severityUpdate customers on the progress of their cases regularlyPreferred candidate profile CANDIDATES MUST POSSESS EXCELLENT COMMAND OVER ENGLISH ( APPLICABLE TO CANDIDATES WHO POSSESS EXCELLENT VERBAL AND WRITTEN COMMUNICATION WITHOUT ANY GRAMMATICAL ERRORS HAVING GOOD SENTENCE STRUCTURE WITH NO MTIs (Mother tongue influence). CANDIDATES MUST POSSESS EXCELLENT READING AND WRITING SKILLS. CANDIDATES SHOULD BE ADAPTIVE TOWARDS NIGHT SHIFTS ( NO DAY SHIFTS IN SUTHERLAND) CANDIDATES SHOULD BE WILLING TO JOIN IMMEDIATELY. CANDIDATES SHOULD BE READY TO DO WORK FROM THE OFFICE. Perks and benefits Cab facilities allowed free of cost till 25KMS of the boundary check.Rotational 2-days week-offFor more details:Anna.Francis@sutherlandglobal.com7907716867

As a Business Analyst , you will play a crucial role in bridging the gap between business needs and technological solutions. You will work with cross-functional teams to identify opportunities where artificial intelligence and data-driven insights can enhance business processes and decision-making. Your primary responsibilities will include:Responsibilities:Collaborate with business stakeholders to gather and document requirements for OCR and AI-driven projects and initiatives.Analyze and interpret data to extract actionable insights and identify opportunities for OCR and AI integration.Work with developers and data scientists and developers to design OCR/ICR solutions and AI and machine learning solutions that align with business goals.Manage and oversee OCR/ICR and AI projects from conception to implementation, ensuring timely delivery and meeting project objectives.Establish and enforce data governance best practices to ensure data quality and compliance with regulations.Identify inefficiencies in current business processes and propose improvements.Communicate project progress and findings to stakeholders, including non-technical team members.Create comprehensive documentation of project requirements, processes, and outcomes.Conduct testing and validation of OCR/ICR and AI models to ensure accuracy and reliability.Stay updated with industry trends and advancements in OCR/ICR , AI and data analytics to suggest innovative solutions.QualificationsSkillset Requirements: Proficiency in data analysis tools and techniques, including data visualization and statistical analysis.• Strong understanding of OCR/ICR, AI and machine learning concepts and their practical applications.• Excellent verbal and written communication skills to bridge the gap between technical and non-technicalstakeholders.• Experience in project management methodologies and tools.• Familiarity with programming languages such as Python, and data manipulation libraries (e.g., Pandas).• Understanding of the specific industry or domain in which the OCR/ICR, AI solutions will be implemented.• Strong problem-solving skills to identify business challenges and propose AI-driven solutions.• Ability to adapt to rapidly changing technology and business environments.• Knowledge of ethical considerations related to OCR/ICR, AI and data privacy.• Collaborative mindset to work effectively with cross-functional teams.• Understanding of business operations, objectives, and strategies.Education and Experience: Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Science).• Previous experience as a Business Analyst or similar role, preferably in OCR/ICR, AI or data-driven projects.• Relevant certifications in AI, data analysis, or project management (e.g., CBAP, PMP, AI-related certifications).• This job description and skillset requirements provide a comprehensive overview of the role of a Business Analyst , highlighting the key responsibilities and qualifications needed for success in this position. Tailor it to your specific organization's needs and requirements as necessary.

Medical coding ED Professional Quality Analyst Chennai Roles and Responsibilities:Documentation Review: Perform regular audits of ED professional coding to identify areas for improvement and ensuring accuracy has been maintained as per industry standard.Education and Training: Providing ongoing education and feedback to coders and best practices to improve team accuracy including coding guidelines. Collaboration: Work closely with coders/Leadership.Data Analysis: Analyze documentation trends and outcomes to identify opportunities for improvement. Feedback and Reporting: Develop and present reports to immediate supervisor, stakeholders and Senior leadership regarding based on opportunities identified in the audit weekly and monthly basis. Desired Candidate Profile: - Should be a Science Graduate.Minimum of 5 years of experience in Coding and 2 plus years of experience in ED coding. Basic knowledge of medical terminology and anatomy.Comfortable to work from office.Effective verbal and written communication skills (Should have capability to reply properly to client and stakeholders.Successful completion of CPC or CCS certification must be active during joining and verified.Able to work independently and willing to adapt and change as per business/ process requirements. Timings & Transport FIVE DAYS WORKING (MONDAY FRIDAY) Need to be Comfortable with WFO-Work from office.

Company DescriptionAt Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking at adding voice and accent or soft skills trainers with current industry practices to run new hire training and language enhancement training/coaching sessions end to end for our front-line associates. If you are an aspiring NHT trainer looking forward to new avenues and growth, do not miss this opportunity! Job DescriptionSpecialists in this role get to: Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training.Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM training for the program. Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioural or tool change type learning experiences.Oversee new hire progression and enhancement training. Provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfil performance metrics.Impact the bottom line: Fill out accurate reports. Strengthen relationships: Establish and maintain communication with clients and / or team members. Understand needs, resolve issues and meet company expectations. Be the point of contact: Handle phone calls and transactions for the program.QualificationsOur most successful candidates will have: - Earned a bachelors degree in any field - Minimum 2 years of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Excellent knowledge in facilitation, both onsite and virtual. Comfortable in developing solutions and individual improvements - Willingness and ability to work in a shifts as per the requirement.

We are seeking a dynamic Cyber Security/Product Security Specialist to strengthen our security initiatives. This pivotal role involves championing a robust security culture, refining our secure Software Development Lifecycle (SDLC) for products, and supporting audit requirements. The specialist will collaborate closely with product teams to integrate stringent security practices, reduce vulnerabilities, and coordinate with internal and external teams, including those focused on network security. Job descriptionLead the integration of security practices into the product development lifecycle, ensuring adherence to secure SDLC principles.Support Code reviews, DevSecOps, and Architecture Design reviews.Perform Application security reviews like Penetration testing and code reviews on Mobile applications, APIs, and web applications using OWASP standards.Identify security loopholes in the product design by performing threat modelling.Proficient in identifying vulnerabilities, guiding remediation steps and tracking the timely closure of issues based on severity.Deploy and manage security tools integration into CI/CD pipeline.Perform SAST, DAST, and SCA scans using in-house preferred tools, review the scan results for false positives and deliver them to engineering teams.Develop, implement, and enforce tailored security policies and procedures to fortify product security.Lead product security efforts during security incident management and define post-incident product security remediation plans.Keep abreast of the latest security vulnerabilities and security trends.You might be a strong candidate if you have/are:At least 3 years of experience in the Application security domain.Hold any security certification such as OSCP, OSWE, GPEN, GWAPT, CRTP, etcExperience with web application scanning tools, including Qualys WAS, Appspider, Acutenitx, Veracode, Burp Suite, Netsparker, OWASP Zap, Checkmarx, Whitesource, Snyk or similar.Good knowledge in secure protocols, encryption standards, authentication mechanisms, etcOutstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.QualificationsCyber Security Job Responsibilities:Safeguards information system assets by identifying and solving potential and actual security problems.Protects system by defining access privileges, control structures, and resources.Recognizes problems by identifying abnormalities; reporting violations.Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.Determines security violations and inefficiencies by conducting periodic audits.Keeps users informed by preparing performance reports; communicating system status.Maintains quality service by following organization standards.Maintains technical knowledge by attending educational workshops; reviewing publications.Contributes to team effort by accomplishing related results as needed.Cyber Security Qualifications / Skills:System administrationNetwork securityProblem solvingInformation security policiesNetwork protocolsEducation, Experience, and Licensing Requirements:Bachelors degree in Computer Science, Information Systems, or equivalent education or work experience4+ years of prior relevant experienceAdvanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CASP and/or SIEM-specific training and certification are a value addAdvanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.Experience with vulnerability scanning solutionsFamiliarity with the DOD Information Assurance Vulnerability Management program.Proficiency with any of the following: Anti-Virus, HIPS, ID/PS, Full Packet Capture, Host-Based Forensics, Network Forensics, and RSA SecurityExperience developing and deploying signatures will be added advantage (e.g. YARA, Snort, Suricata, HIPS)Understanding of mobile technology and OS (i.e. Android, iOS, Windows), VMware technology, and Unix and basic

Job Description:Looking for an experienced ASP.NET Core/MVC/C#/Web API/SQL/MySQL developer for an architecture position. Must having good web application experience, development, deployment, maintenance, and production support. Role: Web application developerResponsibility:The candidate will be responsible for maintaining existing web applications as well as implement new applications based on business requirements. The work would be in ASP.NET, MVC, C#, jQuery with MySQL, SQL Server databases. To maintain application 24hrs on production and improve application architecture.Technical Skills: ASP.NET MVC, ASP.NET Core, C#, Web API, SQL/MySQL, Azure cloud servicesRequired Experience and Skills:Gather and refine specifications and requirements based on technical needsAdequate knowledge in ASP.NET MVC/Core, C#, Web API, SQL/MySQL and scriptsAzure clouds SAAS, AppService, SQL Database service knowledgeCandidate should have core programming skills in Visual studio ASP.NET and debuggingCandidates have a good understanding of Object oriented programming (OOP) conceptGood understanding creating CI/CD pipelines and exposure to agile development methodologiesStay plugged into emerging technologies/industry trends and apply them into operations and activitiesBasic knowledge of Search Engine Optimization processProduction support skills like log analysis, IIS, App Service