Greetings from Sutherland.! We are hiring for International Non-Voice Process. We are looking for Fresher candidates who want to build their career in the international domain by having decent verbal communication skills.Interview Process:HR RoundOnline Assessment Operation Manager RoundNOTE: Must have Decent Communication skills.DOJ - Looking for an Immediate JoinerResponsibilities:Handle Customer queries through chats or emails.Provide accurate and timely information to customer inquiries.Resolve customer issues and complaints effectively.Work in coordination with team members to achieve service targets.Stay updated with product information and company policies.Required Candidate profile:Hiring for Currently Pursuing with distance education (Correspondence).Highest Qualification + 2/ Graduation not mandatoryWork from OfficeShift timing: Rotational Night shift Interested candidates can apply for this Job, as well you can walk-in directly for the Interview to the office. Location:- Shriram Gateway IT Park, Perungalathur, ChennaiLandmark:- Opp to Perungalathur Railway Station

Job description Greetings from Sutherland!!!! Currently we are hiring for International Voice process for Experienced! Job Description:Role: Customer support (VOICE)Location: Hyderabad (WFO)Shift: Night rotational shiftsCab: Free - Two-way cab for NightshiftsOff: Rotational week offs Prospect candidates should have:Excellent verbal and written communication skills in English.Ability to articulate, bright and curious. Passionate about Customer serviceA High School, diploma, or a graduate can apply.1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage.Willing to work in night shift with rotational offs. Mode of interview: # Face to face interview is must. Venue: ==>Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (04th Floor Sutherland Office). Note: Interested Candidates can come for a walk-in for Interview from Monday to Saturday (Sunday off) and Mention " HR Faiza " on the top of your resume. Registration link: https://www.jobs.sutherlandglobal.com/India-Sourcing-Page(Please mention HR referral -HR Faiza) Timings: 09:30AM-1:30PM if you are interested and feel that you are a good fit for the above profile, please contact the below person from the HR team. HR. Faiza-9182862492 (Drop your resumes on WhatsApp) HR. Chandana-9121760690

Role DescriptionWe are seeking a dynamic and experienced Healthcare IT Service Delivery Manager to join our team. The ideal candidate will bring a wealth of knowledge in support and professional services within the healthcare domain. As a key player in our organization, you will be responsible for managing the end-to-end service delivery lifecycle, ensuring the highest level of customer satisfaction.Responsibilities:1. Customer Relationship Management: - Build and nurture strong relationships with healthcare clients. - Understand client needs and align IT services to meet their objectives. - Serve as a point of contact for escalations and issue resolution.2. People Management: - Lead and inspire a team of IT professionals. - Foster a collaborative and high-performance culture. - Provide mentorship and guidance for career development.3. Process Optimization: - Identify opportunities for process improvement and optimization. - Implement best practices to enhance service delivery efficiency. - Ensure compliance with healthcare IT standards and regulations.4. Functional and Domain Expertise: - Demonstrate a deep understanding of healthcare IT systems and technologies. - Stay abreast of industry trends and advancements. - Provide strategic input based on functional expertise.Qualifications:1. Bachelors degree in Information Technology, Computer Science, or related field.2. 10+ years experience in Healthcare IT with a focus on support and professional services.3. 5+ years in Management roles4. Knowledge on SQL, AWS, WinAdmin and Networking required5. Strong understanding of healthcare workflows, regulations, and compliance.6. Previous experience in customer relationship management.7. Excellent people management and leadership skills.8. Track record of successfully optimizing processes for efficiency.Key Competencies:- Strategic thinking and problem-solving.- Excellent communication and interpersonal skills.- Results-oriented with a focus on customer satisfaction.- Ability to collaborate effectively with cross-functional teams.- Strong organizational and project management abilities.If you are passionate about leveraging technology to enhance healthcare services, and if you possess the skills and expertise outlined above, we invite you to apply for this exciting opportunity. Join us in making a positive impact on healthcare IT service delivery.