Job Description

Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback Leads a team of Senior Managers whose teams manage multiple systems through maintenance, modification and problem resolution, in order to support ongoing delivery of services and/or operations. Accountable for ensuring the senior management team have a close working relationship with Production Support Application Service Managers, in other regions Manages and organises team of ~340 (locally) Senior escalation point of contact for Banking APS&E team during India time-zone Leads recovery triages for Business Impacting Incidents during the India time-zone Accountable for ensuring the GBS India Production Support teams meet all required standards and SLAs, for example but not limited to, Incident Management, Problem Management, RISE deliverables and Release Management Develops and delivers the strategy for this function Ensures effective communication to stakeholders & senior management on all issues and incidents Creates an inclusive and healthy working environment and helps to resolve organisational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organisation and its resources to achieve them Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills Establishes a culture of risk and compliance management, ensuring the organisation is compliant with all applicable policies and standards Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organisation Managerial Responsibilities: This position will also have responsibilities for managing associates all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimise operations Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation People Manager & Coach: Coaches to sustain and elevates organisational performance while differentiating to ensure pay for performance Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs Driver of Business Outcomes: Mobilizes organisational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage Skills: Risk Management Financial Management Business Acumen Influence Result Orientation Technical Strategy Development Analytical Thinking Collaboration Data Management Stakeholder Management Architecture DevOps Practices Solution Delivery Process Solution Design User Experience Design Required: Bachelor’s degree in Computer Science, Information Technology, Engineering or related field Experience in the financial services industry particularly in the areas related to Banking Production Services Minimum of 15 years of experience in technology leadership roles, with a proven track record of managing large (100+), complex technology teams and projects Demonstrated ability to lead, mentor and motivate high performing technical teams Proven experience in strategic planning and execution Ability to manage multiple projects and multiple senior level stakeholders Excellent verbal and written communication skills Ability to work collaboratively across departments and with senior management Strategic thinker with continual improvements at the forefront Excellent communication skills, experience of addressing a large audience to deliver key messages Innovation