Role Accountabilities Ensuring the effectiveness of day-to-day operations & Leading/managing peopleMeeting the expectations of key business stakeholders & A focus on delivery and resultsResponsible for assembling new plans and teamwork assignments, directing and monitoring work efforts of the team on a daily basis.Lead the standardization of processes to create a more effective and efficient Shared Services organization.Undertake regular reviews with key stakeholders to drive continuous improvement.Promote a culture of customer-centered service delivery and continuous service improvement to ensure customer needs and expectations, and Service Level Agreements are met.People ManagementLead employees to meet the organisation's expectations for productivity, quality, and goal accomplishment.Provide oversight and direction to the employees in the team in accordance with the organisation's policies and procedures.Plan staffing levels and work with Human Resources to recruit, interview, select, hire, and employ the right people within budgetary guidelines.Lead employees using a performance management and development process including goal setting, feedback, and performance development planning.Manage and maintain effective employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.Deliver key people related activities in conjunction with HR QualificationsDegree Holder with relevant management experience in container / liner shipping industryExperience in shared service or back-office support environment an advantageAdvanced/Expert knowledge of liner shipping operations, documentation and practicesTechnical SkillsGood knowledge of Microsoft Office applications, data reporting/analyticsExperience with DPA, RPA solution application, workflow and Lean principles an advantage.

Role Accountabilities (What is this role responsible for delivering?)Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)Support Ticket Handling/Management (Email, Phone, Live/Web-Chat).Execution & handling of Export & Import Shipment documentation related tasks.Execution & handling of Export & Import Vessel Reconciliation.Execution & handling of Rate Audit.Prior experience in shipping operations desirable.Execution & handling of DG Shipment.Rate/Contract, Filing, Billing & Vendor/Partner Onboarding.Responsible for adhering to defined processes.Accountable for achieving customer satisfaction on case by case, at the interaction level.Excellent interpersonal, problem-solving, and analytical skills.Handling all the business processes efficiently.Offering guidance and training to the newly joined team members.

Swire Digital Centre ,established in April 2019 is a owned subsidiary of the longstanding Swire Shipping, a company with almost 150 years of history. We help our business partners maintain their competitive advantage ,create exceptional value and experience for their end customer.We are looking for 6- 8 years HRIS Specialist. Role Purpose To oversee the planning, implementation, maintenance and tracking of HR systems & projects. Focuses on meeting project commitments and responsible for all maintaining and supporting all HRIS systems. Delivering reporting models for HR colleagues and providing a stable system, keeping the HR team apprised of all future enhancements and driving the development of system enhancements. Role Accountabilities System support Oversees and maintains the optimal function of the HRIS, which may include, new system implementation, customization, development, configuration, maintenance, upgrades to the systems, ensuring the compliance & governance of permissions and processes are met, and the documentation of modifications. Evaluate and access impact of SuccessFactors HRIS system releases quarterly and apply system releases into UAT environment, test and move to production. Communicate changes in system releases.Work with various HR stakeholder and System administrators in other operation companies on continuous business and system process improvements to meet the desired business needs and efficiencies of the overall processes.Manage basic activities on the system for COEs requiring key form management and report generation. Oversee and coordinate with system administrators in other operation companies to ensure that project objective and deliverables are achieved within the desired timelines. Configuration of the System, patch, and permissions maintenance. Supporting all legacy HR systems and developing further usage of the Intranet to disseminate key information. HRIS GovernanceResponsible for HRIS compliance and governance with other operating companies. Hold regular meetings with system administrators in other operation companies to evaluate the change impacts & risk for projects and updates. Review all HR Systems users access twice a year in May and Nov. Work with HRBPs on the annual reviews to ensure compliance.System Vendor ManagementMain point of contact for 3rd party vendor where HR system are concerned. Negotiation of addition scope of work for 3rd party vendor. Management and escalation of issues to 3rd party vendor. Crisis Management Make every effort to be aware of and understand your role in the event of a crisis.Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.SafetyLead and advocate the company Zero Harm Onshore safety agenda within the region. Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety Is & Accountability ladder).Challenging and stopping unsafe acts and behaviors or unsafe conditions.Comply with the Global Safety Standards, Policies and Operating Procedures.Key Qualifications & Skills QualificationsBachelors degree in information technology/Information System/Human Resources or related qualification with 3-5 years of HR system experienceTechnical SkillsKey knowledge and experience with SAP SuccessFactors and ideally with Employee Central experience. Significant experience with administering multiple HR systems (ie Qualtrics and managing HR system projects and experience with managing HR system vendor relationships.Knowledge of HR processes including employee data management, recruitment, on boarding, performance management, compensation, learning and leave management Time off module and integration Centre Professional SkillsA fast learner with analytical skills and a talent for learning new systems, navigating IT infrastructures and emerging technologies the HR space.Comfortable communicator, used to translating technical language into understandable information that can be digested by non-technical colleagues.