Job Description

Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers. Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use Deploy infrastructure with Ansible Automation Platform both on premise and within AWS EC2 Troubleshoot and manage architecture within Workplace Technology and the larger organization. Assist in innovation through the use of Red Hats technologies that are new or still in the development pipeline Assist with the management of our mail routing architecture, mail endpoint services, and various spam prevention/email security tools and services. Respond to security incidents, manage requests, handle alerts, and provide on-call support to ensure rapid and effective resolution of security threats and system issues. Address vulnerability assessments and actively work on mitigating identified security vulnerabilities to enhance overall system resilience and security. Resolve bugs, performance problems, and other issues with production applications and services. 6+ years of experience working as a support, sustaining, or development engineer or other directly related experience Bachelors degree in computer science, management information systems, information technology or a related field Linux system administration experience, including system installation, configuration, and maintenance Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation Exceptional customer service orientation and ability to present ideas and solutions in user-friendly language Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and execute tasks in a high-pressure environment Fundamental Linux troubleshooting skills Working technical knowledge of coding languages like Ansible, Python, and shell scripting Basic knowledge of Linux (RPM based), postfix, spam controls, network protocols, and Linux file structure