Job Description

Hope you are doing well. We are looking to onboard a Mid-Level IT Support Associate to support and enhance our internal IT operations. The ideal candidate should have a minimum of 3 years of relevant experience and be capable of independently managing day-to-day IT support responsibilities across users, systems, and applications. Brief Job Description- The candidate will be responsible for supporting the IT team across a variety of systems and platforms, including: Extensive user support on Microsoft Office 365 applications (Outlook, Excel, Word, Teams) Troubleshooting and support for Windows 10/11 environments Basic user administration in Microsoft 365 Admin Center and Google Workspace Experience with Microsoft Exchange Online mailbox creation, forwarding rules, transport rules Basic understanding of AWS IAM and permissions management Support for endpoint device management tools (Intune or equivalent) Hands-on experience with Outlook mail flow troubleshooting , SPAM filtering , and external email delivery checks Exposure to tools like Microsoft Teams , Google Meet , and Zoom for virtual collaboration Comfort working with tools like PowerShell for automation and reporting tasks Proficient in client communication, especially with teams based in the US and UK. This role is intended to provide both operational support and assistance with ongoing IT initiatives, including user setup automation, security policy rollouts, and third-party platform integrations. The position is a night shift role located in Noida and offers a hybrid work model. Hybrid: 2 weeks onsite and 2 weeks WFH Location: Noida sector 63