Posted:1 week ago| Platform:
Remote
Full Time
Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience Level: 2-8 years Open to travel from Delhi to any Client location Technical Skills Required Mandatory: Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done Windows / Linux System Administration a) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux System Administration (Red hat, Ubuntu, CentOS) b) Strong skill sets of Windows Services and Linux Daemons c) Knowledge in Mac operating systems d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification services e) Manage and Troubleshoot AD environment, AD components, AD Roles & Functions f) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP) g) Product installation, Upgrades and Patch Management Networking a) Strong fundamentals in networking b) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3) c) Experience with firewalls, Internet VPNโs, IPSec tunneling d) Remote implementation and troubleshooting e) Good knowledge about different VPN technologies f) Knowledge about TCP/IP, DNS, Proxy servers g) Basic understanding of IPTables, TLS, SSL, netstat, nslookup h) Knowledge about security software such as DLP, firewalls (End point security are add-on) Tools and Expertise a) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysis c) Knowledge in TCPView & crash dump analysis knowledge d) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on) e) Knowledge in VAPT analysis & Security (Desirable) f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration tests g) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-on Virtualization and Cloud a) Expertise in Virtualization Technologies โ VMWARE, Hyper-V or XenHypervisor b) Cloud technology - understanding of Azure, AWS & GCP (or Certified) Good to have: Knowledge in VDI (Citrix, Parallels, VMware Horizon), Nginx Support Management and Tools Knowledge: a) Knowledge of L1 and L2 Ticket tracking tools b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports Soft Skills Required Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/adaptable Good communication skills (both written and verbal) Role and Responsibilities: Providing customer delight Offering excellent technical support experience to customers Good listener to customers, provides on-time deliveries Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met) Make sure support deliveries are under defined TATs and SLAs Involve appropriate authorities when escalations are required Coordinate with Sr. System Administrators, SME (Subject Matter Expert) Cross-functional team discussions (QA โ Quality Analysts, Security Analysts, Development team) - On-time internal escalations Adapt and implement new technologies related to Zero trust network & Virtualization verticals Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etc Documentations Ready to learn and groom Open to travel for business Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions. Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in todayโs work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation. Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management. Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency. ๐๐ค๐ค๐ฐ๐ฑ๐ด ๐ช๐ด ๐ข๐ฏ ๐ฆ๐ฒ๐ถ๐ข๐ญ ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐บ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฆ๐ณ ๐ค๐ฐ๐ฎ๐ฎ๐ช๐ต๐ต๐ฆ๐ฅ ๐ต๐ฐ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐ค๐ถ๐ญ๐ต๐ถ๐ณ๐ฆ ๐ธ๐ฉ๐ฆ๐ณ๐ฆ ๐ข๐ญ๐ญ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฆ๐ฆ๐ด ๐ข๐ณ๐ฆ ๐ท๐ข๐ญ๐ถ๐ฆ๐ฅ, ๐ณ๐ฆ๐ด๐ฑ๐ฆ๐ค๐ต๐ฆ๐ฅ ๐ข๐ฏ๐ฅ ๐ฐ๐ฑ๐ช๐ฏ๐ช๐ฐ๐ฏ๐ด ๐ค๐ฐ๐ถ๐ฏ๐ต. ๐๐ฆ ๐ฆ๐ฏ๐ค๐ฐ๐ถ๐ณ๐ข๐จ๐ฆ ๐ข๐ฑ๐ฑ๐ญ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐ง๐ณ๐ฐ๐ฎ ๐ข๐ญ๐ญ ๐ด๐ถ๐ช๐ต๐ข๐ฃ๐ญ๐บ ๐ฒ๐ถ๐ข๐ญ๐ช๐ง๐ช๐ฆ๐ฅ๐ฑ๐ฆ๐ณ๐ด๐ฐ๐ฏ๐ด ๐ช๐ณ๐ณ๐ฆ๐ด๐ฑ๐ฆ๐ค๐ต๐ช๐ท๐ฆ ๐ฐ๐ง, ๐ฃ๐ถ๐ต ๐ฏ๐ฐ๐ต ๐ญ๐ช๐ฎ๐ช๐ต๐ฆ๐ฅ ๐ต๐ฐ, ๐ต๐ฉ๐ฆ๐ช๐ณ ๐จ๐ฆ๐ฏ๐ฅ๐ฆ๐ณ ๐ฐ๐ณ ๐จ๐ฆ๐ฏ๐ฆ๐ต๐ช๐ค ๐ช๐ฏ๐ง๐ฐ๐ณ๐ฎ๐ข๐ต๐ช๐ฐ๐ฏ, ๐ด๐ฆ๐น๐ถ๐ข๐ญ ๐ฐ๐ณ๐ช๐ฆ๐ฏ๐ต๐ข๐ต๐ช๐ฐ๐ฏ, ๐ฆ๐ต๐ฉ๐ฏ๐ช๐ค๐ช๐ต๐บ, ๐ณ๐ฆ๐ญ๐ช๐จ๐ช๐ฐ๐ฏ, ๐ด๐ฐ๐ค๐ช๐ข๐ญ ๐ด๐ต๐ข๐ต๐ถ๐ด, ๐ฎ๐ฆ๐ฅ๐ช๐ค๐ข๐ญ ๐ค๐ข๐ณ๐ฆ ๐ญ๐ฆ๐ข๐ท๐ฆ ๐ณ๐ฆ๐ฒ๐ถ๐ช๐ณ๐ฆ๐ฎ๐ฆ๐ฏ๐ต๐ด, ๐ฑ๐ฐ๐ญ๐ช๐ต๐ช๐ค๐ข๐ญ ๐ข๐ง๐ง๐ช๐ญ๐ช๐ข๐ต๐ช๐ฐ๐ฏ, ๐ฑ๐ฆ๐ฐ๐ฑ๐ญ๐ฆ ๐ธ๐ช๐ต๐ฉ ๐ฅ๐ช๐ด๐ข๐ฃ๐ช๐ญ๐ช๐ต๐ช๐ฆ๐ด, ๐ค๐ฐ๐ญ๐ฐ๐ณ, ๐ฏ๐ข๐ต๐ช๐ฐ๐ฏ๐ข๐ญ ๐ฐ๐ณ๐ช๐จ๐ช๐ฏ, ๐ท๐ฆ๐ต๐ฆ๐ณ๐ข๐ฏ ๐ด๐ต๐ข๐ต๐ถ๐ด, ๐ฆ๐ต๐ค. ๐๐ฆ ๐ค๐ฐ๐ฏ๐ด๐ช๐ฅ๐ฆ๐ณ ๐ข๐ญ๐ญ ๐ข๐ฑ๐ฑ๐ญ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐ฃ๐ข๐ด๐ฆ๐ฅ ๐ฐ๐ฏ ๐ฎ๐ฆ๐ณ๐ช๐ต ๐ข๐ฏ๐ฅ ๐ด๐ถ๐ช๐ต๐ข๐ฃ๐ช๐ญ๐ช๐ต๐บ ๐ต๐ฐ ๐ต๐ฉ๐ฆ ๐ณ๐ฐ๐ญ๐ฆ. 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