Job Summary:As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone, email, and chat, ensuring customer satisfaction and loyalty. Key Responsibilities:Customer InteractionProblem ResolutionRecord KeepingEducation:Graduate/ Under Graduate Can ApplyExperience: Experience in a BPO environment is highly desirable.Skills:Excellent communication skills, both verbal and written.Strong phone contact handling skills and active listening.Ability to multi-task, prioritize, and manage time effectively.Proficiency in using customer service software,databases, and tools.Customer orientation and ability to adapt/respond to different types of characters.To apply Call Miss Simran at 9599818164

Job Title: Customer Support Executive International Chat ProcessJob Type: Full-TimeWork Days: 5 days a weekShift: 2 Rotational offLocation: Gurgaon, Noida and Pune Job Description:We are seeking a dedicated and customer-oriented Customer Support Executive for our International Chat Process team. The ideal candidate will handle customer queries via chat, providing prompt and accurate solutions while maintaining a high level of professionalism. Key Responsibilities:Respond to customer inquiries via chat in a timely and professional manner.Resolve product or service-related issues by clarifying customer concerns and providing appropriate solutions.Maintain customer records by updating relevant information.Ensure customer satisfaction and maintain high-quality service standards.Collaborate with team members to enhance customer experience. Requirements:Minimum 6 months of experience in an international chat process or a customer support role.Excellent written communication skills in English.Strong problem-solving abilities and attention to detail.Ability to multitask, prioritize, and manage time effectively.Comfortable with rotational shifts.To apply, Call Miss Sania at 9971191235

We are seeking a dedicated and enthusiastic Customer Service Executive to join our travel process team. The ideal candidate will be responsible for delivering exceptional customer service to our clients by assisting with travel inquiries, resolving issues, and ensuring a seamless travel experience. If you have a passion for travel and customer care, wed love to hear from you! Customer Assistance:Handle inbound and outbound customer queries related to bookings, cancellations, changes, and general travel inquiries.Provide accurate and up-to-date information about travel policies, itineraries, and packages.Issue Resolution:Address and resolve complaints efficiently to ensure customer satisfaction.Coordinate with other departments (e.g., ticketing, operations) to resolve issues promptly.Sales Support:Upsell travel products and services, including travel insurance, upgrades, and additional services.Guide customers in choosing travel packages based on their preferences and budgets.Documentation & Compliance:Maintain detailed records of customer interactions in CRM systems.Ensure compliance with company policies and industry regulations.Team Collaboration:Work closely with teammates to improve service quality and meet performance targets.Share customer feedback to improve processes and offerings.

Job Title : Service Advisor Reports to : Team Manager Day-to-day basis responsibilities: Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issuesResponsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time.Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written.Strong conflict/objection handling skillsCustomer Service background preferredFlexible with shift working environment

About the Company:A globally recognized leader in Insurance, known for its commitment to delivering exceptional products and services to clients worldwide. With a strong presence in over [number] countries, we are dedicated to innovation, customer satisfaction, and excellence. We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service team. The successful candidate will be responsible for providing top-notch support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Resolve customer issues, complaints, and concerns with a focus on customer satisfaction.Provide product and service information to customers.Collaborate with internal departments to address and resolve complex issues.Maintain accurate records of customer interactions and transactions.Identify opportunities for process improvements and contribute to team efficiency. Qualifications:Bachelor's degree in any discipline or equivalent experience.Proven experience in a customer service role, preferably in an international environment.Excellent communication skills in [language(s)].Strong problem-solving abilities and a customer-centric mindset.Ability to work in a fast-paced environment and handle multiple tasks.

Job Summary:We are seeking a knowledgeable and customer-oriented Telecom Product Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of LAN, VPN, Networking, Modem, and other telecom products. This role involves providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills.Key Responsibilities:Customer Support:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide detailed information about telecom products and services.Assist customers with setup, configuration, and troubleshooting of LAN, VPN, Networking, and Modem issues.Educate customers on the use of telecom products to enhance their experience. Technical Troubleshooting:Diagnose and resolve technical issues related to telecom products.Guide customers through step-by-step solutions.Escalate complex issues to higher-level technical support when necessary. Product Knowledge:Maintain up-to-date knowledge of telecom products, services, and industry trends.Participate in ongoing training and development programs. Customer Relationship Management:Build and maintain strong relationships with customers.Record and manage customer interactions and transactions in the CRM system.Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Team Collaboration:Work closely with other customer service specialists and technical support teams.Share insights and feedback to improve customer service processes and product offerings.Qualifications:Education:Graduates and Undergraduate can apply.Experience:Minimum of 1 years of customer service experience in the telecom industry.Proven experience with LAN, VPN, Networking, Modem, and other telecom products.Skills:Strong technical troubleshooting skills.Excellent verbal and written communication skills.Ability to explain technical concepts to non-technical customers.Proficiency with CRM software and customer service tools.Strong problem-solving abilities and attention to detail.Ability to work independently and as part of a team.Working Conditions:Full-time position with regular office hours.May require occasional evening or weekend shifts.Ability to work in a fast-paced environment.Benefits:Competitive salary and performance-based incentives.Health Insurance.Paid time off and holidays.Professional development opportunities.

Our Cleint is a global leader in business process outsourcing and analytics. We partner with some of the most well-known companies across the world, providing end-to-end solutions to help them navigate change and achieve operational excellence Role Overview:We are seeking a skilled Chat Process Associate to join our dynamic client in Noida. If you have 1 year of experience in handling customer queries via chat and possess excellent communication skills, we want to hear from you Key Responsibilities:Handle inbound and outbound customer queries through chat, ensuring a high level of customer satisfaction.Resolve customer issues and provide clear and concise information.Maintain a positive and professional tone in all chat communications.Meet daily targets and KPIs related to chat response time, customer satisfaction, and issue resolution.Escalate complex queries to the appropriate departments while ensuring a seamless transition.Collaborate with team members and supervisors to improve process efficiency.Follow company policies and procedures to maintain quality standards. Required Skills and Qualifications:1 year of experience in a chat process role.Graduation in any disciplineExcellent written communication skills with the ability to convey information clearly and professionally.Strong problem-solving skills and the ability to handle challenging situations.Ability to multitask and manage time effectively.Proficient in using chat software and related technologies.Positive attitude and eagerness to learn and grow within the company.Ability to work in a fast-paced environment.

WNS is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.JOB DESCRIPTIONExperience1 year International voice experience. Good communication skills (written, verbal, presentation and phone) with the ability to learn applications related to customer serviceNegotiation SkillsGood knowledge of Google AdWords. It's customer service + upseling profile. Knowledge of upselling. 5 Days WorkingOffice location:- Gurgaon

Job Summary:As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone, email, and chat, ensuring customer satisfaction and loyalty.Key Responsibilities:Customer InteractionProblem ResolutionRecord KeepingEducation:Graduate/ Under Graduate Can ApplyExperience: Experience in a BPO environment is highly desirable.Skills:Excellent communication skills, both verbal and written.Strong phone contact handling skills and active listening.Ability to multi-task, prioritize, and manage time effectively.Proficiency in using customer service software,databases, and tools.Customer orientation and ability to adapt/respond to different types of characters.

Full Job DescriptionPosition Summary:The Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 Cs, evaluating risks, and making loan eligibility decisions.The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.Responsibilities: Knowledge of mortgage underwriting and Agency automated underwriting systemsDemonstrate a full understanding of agency guidelines as well as posted Lender internal guidelinesReview all mortgage applications and documentation for accuracy and completenessReview and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral.Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage OriginatorsReview property documentation including title commitments, sales contracts, insurance, and flood determinationsMaintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraudReview and analyze appraisals for value and compliance with industry requirementsDemonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experienceProvide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the clientMaintain confidentiality of all customer and employee informationRespond positively to feedback and redirectionFully utilize systems, tools, training, and resources provided to maximize potentialAssist other departments as neededMeeting daily production.Meeting the daily SLA requirementMeeting the daily Quality requirements Qualifications Education: Bachelors in any stream.Experience: 2+ years increasingly responsible experience in related areas. Knowledge/Skills/Abilities:Experienced mortgage professional with 2-3 years with mortgage underwriting.Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency complianceCan multi-task and manage time efficientlyHas strong organizational skills, attention to detail, and basic Microsoft Office skillsGood analytical and problem-solving skills.Strong organization and verbal and written communications skills.Highly adaptive and open to changes as the organization grows and its needs evolve.To apply, call Mr Rohan at 9289050049

MetLife ADA Workforce Solutions is a fee-based service that supports customer compliance with the accommodation requirements of the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and is available to hired, US Employees. MetLife's accommodation services do not apply to applicants, former employees, or expatriates. Work allocation Processing Reporting Meeting SLA including Performance guarantees Staffing Management Maintain regulatory compliance Customer interactions Job Responsibilities Manage teams and ensure SLAs are met including demand and capacity managementReview/generate reports to monitor performanceMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsProvide coaching and feedback to team members to enable them to improve their performanceAssist new hires such that they are productive on the floor in the shortest possible time frameHandle customer, employee and internal partner escalationsProvide inputs on process and system to the team membersClient Interaction, where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiriesEnsure compliance with internal policies and procedures, external regulations and information security standardsFirm understanding of the ADA policies and procedures and can articulate processes in customer interactionsEnsure that all agents in their process know their goals and how they are linked to the Organizations quality policyMotivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attritionProvide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilitiesEffectively manage research/resolution/follow-ups for closure of open itemsBuild relationship with Onshore Management to ensure a one-team approach. To apply, Call Parvez Alam at 9810332844

Job Summary:As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone calls ensuring customer satisfaction and loyalty. Key Responsibilities:Customer InteractionProblem ResolutionRecord KeepingEducation:Graduate/ Under Graduate Can ApplyExperience: Experience in a BPO environment is highly desirable.Skills:Excellent communication skills, both verbal and written.Strong phone contact handling skills and active listening.Ability to multi-task, prioritize, and manage time effectively.Proficiency in using customer service software,databases, and tools.Customer orientation and ability to adapt/respond to different types of characters.To apply, Call Miss Yashika 9810318650

Basic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal andstate regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plansand make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTWconfirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees,employers/customer and physicians officeEssential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & statesideresources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disabilitys vision while demonstrating core values andmeeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive readingTo apply call Miss Jaspreet Kaur at 9667037957

Job Summary:As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone, email, and chat, ensuring customer satisfaction and loyalty. Key Responsibilities:Customer InteractionProblem ResolutionRecord KeepingEducation:Graduate/ Under Graduate Can ApplyExperience: Experience in a BPO environment is highly desirable.Skills:Excellent communication skills, both verbal and written.Strong phone contact handling skills and active listening.Ability to multi-task, prioritize, and manage time effectively.Proficiency in using customer service software,databases, and tools.Customer orientation and ability to adapt/respond to different types of characters.To apply, call Mr Prince at 9599818162