ABOUT THE ROLE: As an APAC Customer Success Manager, you will collaborate closely with agile, technology-driven brands to help them maximize the value of their investment in Talon.One. Youll build strong relationships to drive product adoption and translate customer insights into actionable feedback. By aligning customers marketing goals with our API-driven product, troubleshooting issues alongside our tech team, and designing scalable success processes, you ll play a key role in ensuring customer satisfaction. Our clients range from startups to enterprises across a broad spectrum of industries. This is a remote position with a requirement to be based in India. ONCE YOU ARE HERE YOU WILL: Be the main point of contact and trusted advisor for a portfolio of clients across Southeast Asia and the Middle East Ensure the successful onboarding of new clients in collaboration with a Technical Account Manager Partner with Account Executives to take ultimate responsibility for client renewals, retention, and net retention targets Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them achieve their objectives with Talon.One Foster customer advocacy by building strong relationships and creating mutual value for both your customers and Talon.One Proactively analyze customer product usage to identify opportunities and risks that may affect account health Maintain regular contact with your customers through ad-hoc communications, regular check-ins, events, and Executive Business Reviews Advocate for your customers by gathering and translating their product feedback to contribute to product development Provide ongoing education to help customers maximize product usage, identifying new or under-utilized Talon.One features that could deliver value and present upsell opportunities Serve as the primary contact for product training inquiries and non-technical support, while coordinating with teams across Sales, Technical Support, Partnerships, and Product to ensure customers receive the support they need Own the customer journey from initial onboarding through to post-launch activities Act as a point of escalation for customer issues, ensuring timely resolution Collaborate with a Technical Account Manager and a Sales Executive to manage each client as a dedicated team WHAT WE NEED YOU TO BRING TO THE TABLE: Passion for tech and experience with SaaS products and APIs Strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming Founded experience working in Customer Success, Account Management, or another client-facing role Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives Exceptional communication skills in spoken and written English Empathetic, positive attitude with a desire to help our customers reach their goals Flexible approach and an ability to operate effectively with uncertainty and change Ability to manage a book of 20+ accounts comfortably WHY YOU SHOULD WORK FOR US: The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

ABOUT THE ROLE: As a Technical Account Manager at Talon.One, you will take ownership of the integration process, ensuring that our API-driven platform seamlessly connects with our clients ecosystem. You will troubleshoot recurring technical issues, escalate problems when necessary, and work towards eliminating them. Additionally, you will manage a portfolio of assigned customers, focusing on their API usage to ensure retention, growth, and overall satisfaction. In this role, you will collaborate closely with Customer Success Managers and the Engineering team to deliver exceptional client service. You will also identify new technology partners and explore potential integration opportunities. Furthermore, you will be responsible for setting and managing customer expectations, guiding them toward satisfaction and success. This is a remote position with a requirement to be based in India. ABOUT THE TEAM: Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for seamless client onboarding and bug-less integration, and handling clients requests is a daily challenge that we face. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. What makes us strong is our constant support for each other, and our constant strive to dig deeper into problem-solving, which would also be qualities we would be looking for in our next colleague as well. ONCE YOU ARE HERE YOU WILL: Take ownership of the integration process of our API-driven platform with our clients eco-system Troubleshoot repeat technical issues and drive issue escalation and problem elimination Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction. Work together with Customer Success Managers and our Engineering team towards providing great client service Find new technology partners and integration possibilities Manage customer expectations and lead them to customer satisfaction Design Customer Onboarding processes WHAT WE NEED YOU TO BRING TO THE TABLE: 5+ years of experience working as a Technical Account Manager or a related role A degree in IT, or a related field (STEM preferred) Experience with handling API integrations Proven experience with SaaS-based products Previous experience with problem-solving in a troubleshooting environment Passion for consulting and tactical empathy to apply and present complex solutions effectively Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor Analytical understanding with a high focus on data-driven decision-making WHATS IN IT FOR YOU: Be part of a fast-scaling company with a strong and expanding customer base Take ownership of the region and shape its success while collaborating with global peers Work on strategic initiatives with world-class enterprise businesses 30 vacation days Remote-work abroad up to 90 days Country-specific life insurance, disability benefits, and retirement/pension programs