Responsible for installation & configurations of environment VMWare, ESXi, Storage, Windows & Unix Servers and related infrastructure.Install Chassis and SAN (iSCSI) storage of Various Vendors like Dell, HP, NetApp, etc.Configure with various hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover.Create Technical Documentation like HLD and LLD.Provide KT Session to other team members.Maintenance inventory of hardware and software for annual renewals.Operational Support for Day2 incidents whenever needed.Engage vendors for new/enhancements/issues requirement.Work with CFT for BoQ finalization and ordering process.Good understanding of Basics of Networking like VLAN, routes, etcII) Person Specification:a) Essential Qualifications & Certifications:Bachelor's Degree in Electrical, Electronics, TelecommunicationsVMWare VDC Certified, Red Hat Certifiedb) Requisite Skills:7 to 10 years IT industry experienceExpert knowledge on VMWare ESXi, VMWare vCenter, KVM HypervisorConfigure hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handoverBuild VM (Windows/Unix) as per application requirementsInstall Chassis and SAN/iSCSI storage of Various Vendors like Dell, HP, NetApp, etcDatacenter RHS Support for installation or operation activities related to managed serversCreate Technical Documentation like HLD and LLDProvide KT Session to other team membersMaintain inventory of hardware and software for annual renewalsOperational Support for Day2 incidents whenever neededEngage vendors for new/enhancements/issues requirementWork with CFT for BoQ finalization and ordering processExcellent verbal and written communication abilitiesGood understanding of Basics of Networking like VLAN, routes, etcAbility to demonstrate basis IP Switching and Routing knowledgeWork effectively under pressureAptitude for learning, ability to quickly grasp new and leading-edge technologiesEffective participation and departmental representation in engineering and product roadmap enhancementRigorous attention to detail, enforcing and working within change control procedures.Teamwork and team building attributesTravel to Different city whenever requiredJob DescriptionResponsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.ResponsibilitiesCreate and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.Manage new enhancements/issue resolution.Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.Identify day to day manual activities, repeat tasks and leading the effort to automate them.Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.Manage network equipment maintenance and security operations for all sites.Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.Performing repair and maintenance and restoring service for optimal customer satisfactionThe role may be an individual contributor or may lead a small team.Desired Skill setsTroubleshooting experience of network, equipment and service level faultsAbility to write and present a comprehensive vulnerability assessment report.Understanding of domain and related technologiesUnderstanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Role & responsibilities Job Description:We are seeking a highly motivated and skilled Commvault L1 Support Engineer to join our team. The ideal candidate will be responsible for providing first-level support for Commvault backup solutions and assisting customers with troubleshooting and resolving basic technical issues. This is an excellent opportunity to gain exposure to enterprise-level backup systems and grow in the IT infrastructure and support field. Key Responsibilities:Provide first-level technical support for Commvault backup and recovery solutions.Monitor, analyze, and respond to alerts from the Commvault environment.Assist in troubleshooting backup failures, restore issues, and data protection queries.Log and track incidents and service requests through the service management system.Provide clear communication and status updates to customers during issue resolution.Perform basic troubleshooting of Commvault software, storage, and network components.Work closely with senior engineers for complex issue resolution and escalation.Assist in basic configuration, installation, and upgrades of Commvault environments.Ensure proper documentation and knowledge base articles are created and updated.Participate in system maintenance, backups, and data recovery testing.Follow established procedures and best practices for backup and recovery operations.Provide customer training and guidance on the use of Commvault solutions as needed. Required Skills and Qualifications:Basic knowledge of Commvault backup and recovery solutions.Familiarity with IT infrastructure components such as storage systems, networking, and servers.Strong troubleshooting skills with the ability to resolve basic issues in backup and restore operations.Excellent written and verbal communication skills.Ability to work in a team environment and collaborate with cross-functional teams. Preferred Skills:Experience with Commvault administration and backup solutions (e.g., Commvault Command Center, Media Agents, etc.).Basic understanding of databases, virtualization platforms, and cloud environments.Knowledge of Windows and Linux operating systems.Location: Mumbai- Thane

Jr Customer Service Executive - Hybrid Network Services Service DeliveryFresherBatch: 2023, 2024 Passed outStream: BE (ECE, Telecommunication, Civil )Job Description Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. Conduct change management, turnup and migrations requests Standard testing and troubleshooting of installs/activation post Provisioning. Validate wiring connections & schedule dispatches with field operations. Regularly participates in important projects or activities as a full contributing team member. Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum qualification & experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation Knowledge in switch and router configurationRole & responsibilities Preferred candidate profile Perks and benefits

Responsible for the equipment s operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.Ensure efficient and effective technical support to maintain optical transport network.Engineer would be maintaining the optical transport Network of Tata CommunicationsWorking in shift supporting 24*7 L1 desk.Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementationHands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network.Maintain quality standards to achieve optimal levels of operation and KPI targets.Tracks and monitor network health KPIs to ensure optimal network performance.As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.Responsible for maintaining smooth operations of optical transport network.He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes.Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.People Management and Good Skills of Verbal and written communications

Mandate Skill- UI Testing, API test, Sonar Qube OR SAST, SQL, Manual test, load test We are looking for a Senior QA Engineer ResponsibilitiesAutomated and manual testing preparationFollow the Agile methodology with the teams having the goal of automating most of the testing associated with Sprint deliverables.Troubleshoot bugs and errors and document on tools like Jira and Confluence.Mentor junior team members doing manual QA so that they can start working on automation.Requirements:5+ years of Relevant experience in QA automationExperience in testing API & Web applicationsExpertise in DB testing and back end (Cron, Batches) testingExpertise in testing micro services & able to analyze logsExpert on API Automation using Rest Assured with JavaExpert on Web Automation using Selenium with JavaExperience in using tools like Postman, JMeter, Jenkins, Git, Jira, Confluence, SwaggerAble to query data with databases such as MySQL & MongoAble to do post production analysis & finding root cause for production bugsCan think in "out of box" test scenarios & good with exploratory testing.Experience working in an Agile/Scrum development processExperience with performance (Jmeter) and/or security testing is a plus.Good communication skills.Analytical mind and problem-solving aptitude.English fluency both written and spoken

Responsible for enhancement of existing or new development of network (or network tower) architecture and components as per the business requirements within the set timeline. This is an operational role, responsible for delivering results that have direct impact on day-to-day platform planning and network operations.ResponsibilitiesEnsure timely rollout of network enhancement and optimization projects.Involved in the design of the network (or network tower) architecture and network equipment planning.Perform technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, tower analysis and various transmission systems.Analyze traffic flows and trends, route planning, network optimization, routing solutions and forecast of traffic.Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team.Direct the assurance team in adopting measures for fault rate & ticket rate reduction.Support the service assurance during network failure situations.Support Pre-Sales team for non-standard solution or any new platform/technology solution evaluation and testing.Involved in strengthening or maintenance work for existing telecom tower and telecom tower foundation.Desired Skill setsExperience of network planning and implementation across multiple layersExperience in lifecycle management of network infrastructureExperience in sizing/design the infrastructure.Experience on network migration toolsGood technical knowledge for analyzing the logs and troubleshooting the issue.

Mandatory Skills:Provisioning, maintaining, and troubleshooting voice communicationTesting and deployment of the Voice infrastructureVoice Engineer RequirementVoice Over Internet Protocols (VOIP)Hands on into IP Management, Routing & SwitchingWorked in Layer 3 & Layer 2 VPNMust have knowledge in VLANShould have worked on protocols like MPLS, BGP & OSPFShould have worked on Multi-Vendor Equipment like Alcatel, Cisco & JuniperExposure to DWDM devices Role Description:Designing & Provisioning EngineeringWill work on helix toolProvisioning & Configuration for Alcatel, Cisco & Juniper devicesExcellent Communication skills required

Professional skills:Draftsman with experience in 2Dtechnical/structural drawing using AutoCAD of wireless telecom sites based ondesign/standard document and survey information.Key responsibilities:Study and analyze the inputdata from client, Structure information, Antenna details, Shelter information,Mount/strengthening structural drawing, Fabrication drawing, Lease area detailsand Technologies to be included.Planning the site access, Sitelayout, Antenna layout, Site elevation, Equipment Room/Cabinet Layout/elevation,Ancillaries configuration details and Electrical details as per clientstandards and designing it in AutoCAD.Produce high-quality structuraldrawing for Tower/Monopole Strengthening, Foundation Strengthening,Antenna/Dish/RRU Mount of wireless telecom cell sites based on the designdocument, Survey information and Photos.Prepare the structural drawingsfor Shelter & ODU footing, Headframe, Tower/Monopole and Rooftop sites.Deliver documentation in DWGand PDF formats.Knowledge of Customized projecttemplate creation.Strong Knowledge of Drafting& Annotation for 2D drawings sheet extraction.Strong Knowledge of block/dynamicblock creation.Knowledge / SkillsResponsible to delivery 100% quality products to customers at all timeGood to have fair understandingof Telecom network mainly on Cell sites structures.Well verse knowledge on AutoCADwith 2D drawings of telecom sites (Structural drawings of telecom structure,floor plans, Site layout, Site elevation, etc.).Certification in AutoCAD.Good to have knowledge in technologyupgradation like 4G and 5G technology.Additional Skills: Revit, Structural Design, RF & Electrical, AutoLISP

Role & responsibilities Wireless Network technology understanding and know-how.In-depth knowledge of the construction drawings, AutoCAD 2019 and latest version to create 2D/3D drawings & related software: PDF editor, Visio Knowledge of AutoCAD scaling, Telecom construction and Architectural drawing Knowledge of Telecom towers, Antenna, equipment, cabinets, platforms, structural and electricalsEnd User Customer acceptance support for all Structural and Architectural design workDriving problem resolution to completionAbility to multi-task and prepare standard reports from raw data provided.Ericsson/Nokia Vendor telecom products & connectivity/plumbing KnowledgeKnowledge of MicroStation, 3D BIM softwareExcellent computer skillsAbility to prepare customer centric reports4-5 years in structural design4-5 years in AutoCAD8 to 10 years of Total experienceSignificant experience with Telco specific AutoCAD drawings Experience on AutoCAD 2019 and Latest Editions and related Software like PDF Editor, Visio, 3D BIMAutoCAD Certified professional would be added advantageEffective written and oral English communication skills Should have good time management and multi tasking skillsAbility to have effective customer interactionsAbility to learn quickly in a dynamic groupShould be flexible to work in EU timings

Role & responsibilities Job Description: Network EngineerWe are seeking an experienced L3 WiFi and NAC Management Engineer to join our team. In this role, you will be responsible for managing and maintaining the WiFi and NAC (Network Access Control) infrastructure, focusing on user management, monitoring and reporting, troubleshooting, upgrades and patches, integration, security management, training and documentation, change management, performance optimization, and customer service branch operation governance and coordination.Responsibilities:1. User Management:Create and manage user accounts for WiFi and NAC systems.Assign roles and permissions to users based on their responsibilities.Register and manage devices connected to the network.2. Monitoring and Reporting:Monitor network activity in real-time.Log security events and system activities for analysis.Generate reports on network activity and security incidents.3. Troubleshooting:Resolve issues related to Cisco ISE NAC.Collaborate with the customer's IT team to identify and troubleshoot issues.Escalate complex issues to Cisco technical support if needed.4. Upgrades and Patches:Apply regular software upgrades and patches to ensure security and functionality.Test upgrades and patches before deployment.5. Integration:Integrate Cisco ISE NAC with other network management systems, such as firewalls, intrusion detection systems, and identity management systems.Configure integrations to ensure seamless functionality of the systems.6. Security Management:Configure Cisco ISE NAC to comply with security standards and regulations.Establish security policies and rules to protect the network.Manage security certificates and encryption keys.7. Training and Documentation:Provide training to the customer's IT team on using and maintaining Cisco ISE NAC.Create documentation on the configuration, policies, and procedures of the solution.8. Change Management:Manage changes to the Cisco ISE NAC solution, including testing and deployment.Document all changes and ensure compliance with the customer's change management process.9. Performance Optimization:Monitor the performance of Cisco ISE NAC and make recommendations for optimization.Implement changes to enhance the solution's performance.10. Customer Service Branch Operation Governance and Coordination:Coordinate with service providers of customer service branch operation vendors.Govern customer service branch operation service providers.Additional Responsibilities:User Access Review: Regularly review and verify user access rights to ensure compliance with security policies and regulations. Remove or modify unnecessary or excessive access rights.Compliance Management: Ensure network elements are configured according to industry standards and organizational policies. Manage user access and implement necessary security measures.Network Audit: Support audits such as PCI, ISO, and internal/external audits for the organization.Requirements:Bachelor's degree or diploma in a relevant field or equivalent experience.Minimum of 8-12 years of experience in WiFi and NAC management.Proficiency in managing user accounts, access controls, and device registration.Strong knowledge of monitoring and reporting tools for network activity.Troubleshooting skills with experience in resolving Cisco ISE NAC issues.Familiarity with upgrades, patches, and integration of network management systems.Understanding of security management principles and best practices.Excellent documentation and training abilities.Change management experience in testing and deploying changes.Ability to optimize network performance and recommend improvements.Familiarity with customer service branch operation governance and coordination.Knowledge of compliance management and network audit processes.Strong communication and interpersonal skills. Location: Pune

Job DescriptionThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.ResponsibilitiesTaking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved & work proactively to maintain the same.Desired Skill setsDemonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain

Responsibilities:Manage talent acquisition Post jobs and ads in select locations. Screen and source qualified applicants and resumes. Coordinate the interview process with individuals and panels. Gather interview feedback and communicate with applicants during and after the interview process.Strategize Manage all stages of the recruitment process. Work with leadership to understand the hiring needs of the organization. Create exciting and useful recruiting tactics to attract top-performing employees. Collaborate with hiring managers to understand team needs and facilitate candidate lifecycle processes.Administrative duties Schedule interviews, draft questions, attend job fairs and other recruiting events. Perform other duties as assigned.This is a contractual role for 1year on third party payroll.

Role & responsibilities We are looking for a skilled L2 Operations and Administration Engineer specializing in Microsoft Exchange Server to support and maintain enterprise messaging services. The role involves handling L2 escalations, troubleshooting Exchange-related issues, managing mail flow, and ensuring the security and availability of Exchange environments. The ideal candidate should have hands-on experience with Exchange Server administration, hybrid Exchange environments, PowerShell scripting, and email security policies. Major Duties & Responsibilities:Exchange Server Administration & Support:Manage and support Microsoft Exchange Server 2016/2019 and Exchange Online (Microsoft 365).Monitor and maintain Exchange mail flow, databases, and high availability configurations.Troubleshoot email delivery issues, mailbox access problems, and Exchange services failures.Implement retention policies, mailbox quotas, and archiving strategies.Exchange Hybrid & M365 Administration:Support Exchange Hybrid configurations with Azure AD Connect, ADFS, and SMTP relays.Manage mailbox migrations (on-prem to cloud and vice versa).Troubleshoot hybrid mail flow issues, connectivity problems, and directory synchronization.Assist in Microsoft Defender for Office 365 and security policy enforcement.Email Security & Compliance:Configure and maintain SPF, DKIM, DMARC, and Exchange Transport Rules (ETRs).Enforce email encryption policies and anti-spam filtering using Microsoft Defender.Monitor Exchange logs and message tracking for suspicious activities.Ensure compliance with GDPR, HIPAA, and ISO 27001 email security policies.Incident, Problem & Change Management (L2 Support):Handle L2 escalations related to email delivery failures, mailbox access issues, and performance bottlenecks.Perform root cause analysis (RCA) and work with L3 engineers for critical issue resolution.Assist in patch management, service updates, and Exchange cumulative updates.Work within ITIL frameworks for Incident, Problem, and Change Management.PowerShell & Automation:Develop PowerShell scripts to automate mailbox provisioning, report generation, and monitoring.Automate Exchange maintenance tasks, backup management, and policy enforcement.Implement scheduled jobs for log analysis, spam filtering updates, and security monitoring.Preferred candidate profile Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).3-5 years of experience in Microsoft Exchange Server administration.Strong understanding of Exchange Hybrid environments and Office 365 Exchange Online.Experience with PowerShell scripting for automation and troubleshooting.Familiarity with SMTP, DNS, MX records, SPF, DKIM, and DMARC.Knowledge of email security solutions (Defender for Office 365, Mimecast, Proofpoint, etc.).Exposure to ITIL processes for Incident, Problem, and Change Management. PreferedNotice period -30/45 days Microsoft exchange server 2016/2019

Role & responsibilities 1 We are seeking an experienced L3 Operations and Administration Engineer specializing in Windows Services with expertise in Active Directory (AD), SCCM, IIS, Intune, and Red Hat Satellite for Linux environments. This role requires advanced troubleshooting skills, deep technical expertise, automation capabilities, and the ability to optimize Windows and Linux services for high availability and security.The ideal candidate will be responsible for leading incident resolution, system enhancements, automation initiatives, and security compliance while mentoring junior engineers and collaborating with cross-functional teams.Major Duties & Responsibilities:Active Directory (AD) Administration & Support:Manage and optimize Active Directory forests, domains, trusts, and replication.Design and implement Group Policy (GPO) strategies, RBAC, and authentication policies.Troubleshoot complex AD issues, including Kerberos, NTLM, ADFS, and LDAP authentication.Support AD migrations, domain consolidations, and security hardening efforts.SCCM (System Center Configuration Manager) Administration:Design, deploy, and optimize SCCM infrastructure for OS deployments, application packaging, and patch management.Troubleshoot software distribution, WSUS synchronization, and client health issues.Optimize SCCM reporting, compliance policies, and Windows Update deployments.Automate SCCM processes using PowerShell and Configuration Baselines.IIS (Internet Information Services) Administration:Architect, configure, and optimize IIS-based applications, load balancing, and SSL/TLS security.Troubleshoot application crashes, performance bottlenecks, and security vulnerabilities.Work with developers to fine-tune web applications, configure custom error handling, and optimize application pools.Manage reverse proxies, URL rewrite rules, and IIS security configurations.Microsoft Intune Administration:Architect and manage Intune-based MDM/MAM solutions for endpoint security and compliance.Troubleshoot device enrollment, policy conflicts, conditional access issues, and application deployments.Integrate Intune with Azure AD, Defender for Endpoint, and SCCM (Co-Management).Optimize Intune compliance policies, device profiles, and zero-trust security models.Satellite Linux Administration:Design and support Red Hat Satellite for Linux system provisioning, patching, and repository management.Troubleshoot Linux system registration, errata management, and automation failures.Implement Ansible automation for Linux configuration management and compliance enforcement.Ensure secure and compliant Linux patching strategies in hybrid environments.Incident, Problem & Change Management (L3 Support):Lead major incident resolution and root cause analysis (RCA) for Windows and Linux service failures.Handle complex escalations from L1 and L2 teams and provide deep-dive troubleshooting.Work on change management and risk assessments for infrastructure modifications.Design disaster recovery (DR) plans and high-availability (HA) configurations.Automation & Scripting:Develop advanced PowerShell scripts for Active Directory, SCCM, IIS, and Intune automation.Use Bash, Python, and Ansible for Linux service automation and compliance monitoring.Implement Infrastructure as Code (IaC) for Windows and Linux environments.Automate monitoring, reporting, and remediation tasks to reduce manual interventions.Security & Compliance:Ensure Active Directory security hardening following CIS, NIST, and ISO 27001 guidelines.Implement multi-factor authentication (MFA), privileged access management (PAM), and security baselines.Optimize endpoint security configurations in SCCM and Intune.Ensure compliance with security policies and vulnerability remediation for Windows and Linux systems.Performance Monitoring & Optimization:Monitor and optimize Windows and Linux services using SCOM, Splunk, SolarWinds, Prometheus, or ELK.Perform Active Directory health analysis, SCCM performance tuning, and IIS load balancing optimizations.Proactively identify and resolve bottlenecks, security vulnerabilities, and performance degradation.Documentation & Knowledge Sharing:Maintain detailed SOPs, runbooks, and troubleshooting documentation.Conduct mentorship, training, and knowledge-sharing sessions for L1 and L2 engineers.Contribute to internal wikis, technical playbooks, and automation repositories. Preferred candidate profile Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).7+ years of experience in Windows Server, Active Directory, SCCM, IIS, Intune, and Linux administration.Deep expertise in Windows Server 2016/2019/2022, AD forests, and hybrid identity management.Strong knowledge of SCCM OS deployments, WSUS patching, and Intune endpoint security.Experience in IIS optimization, SSL/TLS hardening, and application deployment.Proficiency in Red Hat Satellite for Linux patching and compliance.Advanced PowerShell, Bash, and Ansible scripting for automation.Experience with hybrid cloud environments (Azure, AWS, GCP) is a plus.Exposure to ITIL processes for Incident, Problem, and Change Management. Microsoft Certified: Windows Server Hybrid Administrator AssociateMicrosoft Certified: Endpoint Administrator Associate (MD-102)Microsoft Certified: Azure Administrator Associate (AZ-104)Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in Linux SatelliteITIL Foundation Certification (preferred)Perks and benefits

Role & responsibilities Job Description:L3 Cloud DevOps & CI/CD pipeline Operations Engineer( IT Operations & Infrastructure)Employment Type On-rollReporting ManagerDirect reportsLocationPune/MumbaiRole PurposeCloud DevOps & CI/CD pipeline Operations Engineer (L3)Key Responsibilities / AccountabilitiesWe are seeking an experienced L3 Operations Engineer specializing in DevOps & CI/CD Pipelines within a Cloud Service Provider (CSP) environment. The role requires deep expertise in automation, CI/CD pipeline design, cloud-native development, and DevOps best practices across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI).As an L3 engineer, you will serve as the final escalation point for complex CI/CD and DevOps issues, drive automation strategies, implement security best practices, and optimize multi-cloud DevOps workflows. You will collaborate with architects, developers, and security teams to ensure seamless, reliable, and secure application deployments.Major Duties & Responsibilities:CI/CD Pipeline Architecture & Optimization:Design, implement, and manage complex CI/CD pipelines for cloud-native and hybrid environments.Optimize GitOps workflows and automated deployment strategies for efficiency and reliability.Troubleshoot CI/CD failures, deployment issues, and performance bottlenecks at an advanced level.Integrate DevSecOps principles into CI/CD pipelines, enforcing security best practices.DevOps Automation & Infrastructure as Code (IaC):Lead the development and automation of cloud infrastructure using Terraform, CloudFormation, ARM, or Pulumi.Implement configuration management solutions using Ansible, Chef, or Puppet.Support multi-cloud container orchestration using Kubernetes (EKS, AKS, GKE, OCI Kubernetes Engine).Automate serverless and microservices-based application deployments.Implement policy-as-code solutions using Open Policy Agent (OPA) and HashiCorp Sentinel.Cloud Infrastructure Operations & Optimization:Manage and optimize scalability, performance, and cost efficiency of cloud-based DevOps environments.Support hybrid and multi-cloud deployments, ensuring high availability and failover strategies.Troubleshoot networking, storage, and compute resource performance issues in cloud environments.Optimize serverless computing platforms, container orchestration, and API gateway configurations.Security, Compliance & Governance:Enforce DevSecOps best practices by integrating security scanning, vulnerability assessment, and compliance checks into CI/CD pipelines.Implement secrets management, access control, and IAM best practices across cloud platforms.Ensure compliance with ISO 27001, NIST, CIS benchmarks, SOC2, GDPR, and HIPAA.Automate security auditing and monitoring processes for DevOps environments.Monitoring, Logging & Incident Management:Implement and manage monitoring/logging tools (Prometheus, Grafana, ELK, CloudWatch, Azure Monitor, GCP Operations Suite).Act as final escalation point for DevOps and CI/CD incidents, ensuring root cause analysis (RCA) and permanent fixes.Work within ITIL frameworks for Incident, Problem, and Change Management.Collaboration, Technical Leadership & Mentorship:Work closely with developers, architects, and security teams to improve DevOps processes.Mentor L1 and L2 engineers, conducting training sessions and knowledge-sharing workshops.Lead CI/CD and DevOps architecture improvements, ensuring alignment with business goals.Document SOPs, best practices, and runbooks for CI/CD and DevOps workflows.Qualifications and ExperienceBachelor s or Master s degree in Computer Science, IT, or related field (or equivalent experience).7+ years of experience in DevOps, CI/CD pipeline management, and cloud automation.Expert-level experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Circle CI.Proficiency in Infrastructure as Code (IaC) using Terraform, CloudFormation, Pulumi, or ARM templates.Advanced scripting skills in Python, Bash, or PowerShell.Strong knowledge of Kubernetes (AKS, EKS, GKE, OCI Kubernetes Engine) and container orchestration.Experience with serverless technologies (AWS Lambda, Azure Functions, Google Cloud Functions).Strong understanding of cloud security, IAM policies, and DevSecOps best practices.Exposure to ITIL best practices for Incident and Change Management.CertificationsAWS Certified DevOps Engineer - ProfessionalMicrosoft Certified: DevOps Engineer ExpertGoogle Cloud Certified: Professional DevOps EngineerOracle Cloud Infrastructure (OCI) DevOps ProfessionalCertified Kubernetes Administrator (CKA)HashiCorp Certified: Terraform AssociateITIL v4 Foundation Certification (preferred)Location: Pune

Role & responsibilities : Job Overview:We are seeking a highly skilled and experienced SeniorNetwork Engineer with deep expertise in Nokia routers, including the 7750 and7250 platforms, as well as Nokia 7220 Spine-Leaf architecture and Nokia ServicePlatform (NSP). The ideal candidate will have a strong understanding of variousrouting and switching protocols and technologies such as Epipe, Ipipe, VPRN,and VPLS, and will act as a Subject Matter Expert (SME) for Nokia devices in anenterprise data centre environment. Proficiency in creating and managing prefixlists, route policies, and network access policies is essential. Knowledge ofother networking technologies, including Arista devices, will be an addedadvantage.Key Responsibilities:Nokia 7750, 7250, and 7220 Expertise: Design, configure, andmaintain Nokia 7750, 7250 routers, and Nokia 7220 Spine-Leaf architecturewithin enterprise data centre networks.Epipe, IPIPE, VPRN, and VPLS Configuration: Configure andmanage Nokia-specific technologies such as:Epipe: For point-to-point Layer 2 Ethernet services.IPIPE: For point-to-point Layer 2 IP interconnectionservices.VPRN (Virtual Private Routed Network): Set up and manageLayer 3 VPN services.VPLS (Virtual Private LAN Service): Configure multipointLayer 2 VPNs for scalable Ethernet-based services across networks.Routing and Switching Protocols: Implement and troubleshootcomplex routing protocols such as BGP, OSPF, EIGRP, and switching protocolslike STP, HSRP, VRRP, and others.Prefix Lists and Route Policies: Create and manage prefixlists, route filtering, and policies to control the advertisement and receiptof network routes.Nokia Service Platform (NSP): Perform hands-onconfiguration, troubleshooting, and optimization of Nokia NSP, ensuringseamless integration and performance.Network Policies and Access Control: Implement and managenetwork access policies to ensure secure and efficient network operation.SME for Nokia Devices: Act as a subject matter expert (SME)for Nokia platforms, providing expert guidance on network architecture, design,and deployment strategies.Cross-functional Collaboration: Collaborate withcross-functional teams to support network infrastructure needs, securityprotocols, and performance enhancements.Incident Resolution: Drive incident resolution fornetwork-related issues and outages, ensuring minimal downtime and effectiveservice restoration.Network Migrations and Upgrades: Lead network migrations,upgrades, and expansions while ensuring minimal impact on ongoing businessoperations.Arista Network Devices: Collaborate on the integration ofArista network devices (an added advantage) into the broader enterprise networkinfrastructure.Documentation and Reporting: Document network designs,configurations, and processes to ensure clear and comprehensive records forfuture reference.Qualifications:Experience: 4-8 years of hands-on experience inconfiguring, deploying, and managing Nokia 7750, 7250 routers, and 7220Spine-Leaf architecture.Nokia Terminology Expertise: Deep understanding of Epipe,IPIPE, VPRN, and VPLS technologies and their implementation in enterpriseenvironments.Routing and Switching Expertise: In-depth knowledge of routing protocols (BGP, OSPF, EIGRP) and switching protocols (STP, HSRP, VRRP).Prefix List and Policy Management: Strong experience in creating and managing prefix lists and route policies for traffic engineering and route filtering.Data Center Architecture: Strong understanding of enterprise data center architectures, including high availability, redundancy, and scalability practices.Nokia NSP: Proficient in Nokia Service Platform (NSP) with the ability to configure and troubleshoot complex scenarios.Monitoring Tools: Experience with network monitoring,troubleshooting, and management tools.Leadership and Autonomy: Ability to work independently and serve as a technical lead or SME for Nokia networks.Arista Device Knowledge: Knowledge of Arista devices is a strong plus but not mandatory.Certifications: Certifications in Nokia (NRS) or other networking certifications (e.g., CCNP, CCIE) will be advantageous.Additional Skills:Automation & Scripting: Experience in scripting or automation (Python, Ansible) for network configurations and maintenance.MPLS, VPNs, QoS: Familiarity with MPLS networks, VPN configurations, and Quality of Service (QoS) policies. Location: Pune

Design & Provisioning Engineer :Experience in Provisioning in Access Network.Ability to design, apply and remove configurations for layer 3, layer 2 and data & voice services and offeringsAbility to validate the request, analyze the impact and plan for implementation of data & voice products and servicesAbility to audit the services in NMS and in database and plan for migrations.Ability to understand and optimize the process for an agile delivery.Ability to liaise with stakeholders, operations center, and the planners with on-going projects to clear the dependencies.Managing escalations within the team and communications to stakeholdersAvailable for rotational shift (24x7) change request implementation.Required Skills:Provisioning workflow, Self-driven, time management, multi-tasking, effective communication, Time Flexible.Mandatory Knowledge and experience:Must have experience with Carrier Ethernet, IP Management, Routing, Switching, voice switching and protocols.Must have experience in layer 3 VPN, layer 2 products configuration and design.Must have knowledge in VLAN encapsulation, switching protocols.Must have experience in Routing and Switching with firm hold on protocols and technologies such as MPLS, L2/L2 VPN, BGP, OSPF, Static Routing, IPV4/IPv6, Throughput Testing etc. Enterprise voice (SIP PRI) provisioning.Exposure to DWDM and familiarity in OSS and NMS. Be able to understand the task workflow and interpretation of drawings/schematicsCertifications: CCNA/CCNPDesired Skills:Experience in Juniper routers, Cisco ASR routers, Nokia Routers and SDH equipment Knowledge on DWDM and OTN systems preferred Regards,Sneha Lakshmi

Job DescriptionResponsible for driving day to day project operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.ResponsibilitiesRegularly participates in important projects or activities as a full contributing team member.Assists the team in conducting site visits with the team.Actively coordinate site preparation for readiness related to ramp up of resources and infrastructure.Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI sPerform escalation management, wherever necessary and in case project is in jeopardy.

Demonstrable experience in full stack development and large deliveriesStrong knowledge of web technologies, frontend/backend developmentHands on in developing applications in Java, Springboot, Angular, NodejsKnowledge of data structures and design patternsWorking knowledge of data normalization, data lakes and big data conceptsStrong programming skillsJava, Springboot, Angular, NodejsHTML, CCSS, BootstrapMySQL, flat file DB, ELK/Mongodb, DevOps practicesHighly Desirable: Kafka/RabbitMQ, Python, UT framework (JUnit etc.)Excellent problem-solving skills and a proactive attitude.Excellent communication skills and teamwork abilities.Interview will involve written tests including coding.

Role purpose: Providing technical support to RAN and Field Engineers for all on the day activities, 2G/3G/4G/5G integrations various upgrades of existing sites (capacity upgrades; LTE and 5G Tech Adds), Radio Modernisation (rationalisation of Legacy network), NB-IoT band additions. Ensuring quality of completed activities is meeting expected standards calls performance checks (various counters in Cell Performance Monitor or Query Result Configuring RETs and TMAs) Key Responsibilities: Communication and synchronization between Back-office and Field Force assist troubleshooting of installation problems Support to Field Force for External Alarms and Acceptance Test, RETs setup, tests, and calibration Need to Perform Configuration/Performance and fault management Daily Call test information delivery and Remote call test support to Field Force Commissioning file and ret report delivery to Field Force for HOP information Interference analysis validation for full site solution Trigger and escalation operational/configuration/performance issues that might require support from other functional teams (Tx/Core provisioning) via INC Remedy Management and resolution Audit on installation issues (identifying PIM issues, RTWP and External Interference, Support for Cross Feeder investigation) Need to add any new Bands(LTE/5G) in existing live networks Follow up of all INC tickets opened and supporting partners in the resolution Providing support to RAN Engineers on any kind of script related issues, fixing configuration faults, Troubleshooting of Tx issues, and providing support on escalations to relevant teams Demonstrated ability to work with teams to develop their functional competencies through process improvements. Follow industry s standards and best practices Core competencies, knowledge and experience Performing remote configuration expansions as well as new site integrations on 2G, 3G , 4G & 5G Huawei/Ericson sites Performing site parameter modifications Generating nodeB scripts for IP migrations using CME Rationalisation of legacy Digital Units to Baseband units Technology addition of any band in existing live network Narrow Band addition to support Internet of Thing (IOT) using existing LTE network. Defining external alarms for new integrations, alarm checks and troubleshooting Unlocking sites for final integration. Verifying test call results, checking life traffic on siteRole & responsibilities Preferred candidate profile Perks and benefits

Responsible for the equipment s operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.Ensure efficient and effective technical support to maintain optical transport network.Engineer would be maintaining the optical transport Network of Tata CommunicationsWorking in day shift supporting 24*7 L1 desk.Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementationHands on experience in handling Service level troubleshooting on SDH, Ethernet, DWDM OTN-ASON network.Maintain quality standards to achieve optimal levels of operation and KPI targets.Tracks and monitor network health KPIs to ensure optimal network performance.As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.Responsible for maintaining smooth operations of optical transport network.He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes.Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.People Management and Good Skills of Verbal and written communications

Role & responsibilities We are seeking a L2 Operations and Administration Engineer specializing in Desktop as a Service (DaaS) to support, maintain, and optimize virtual desktop environments for enterprise users. The ideal candidate will have expertise in VDI solutions such as Azure Virtual Desktop (AVD), Amazon WorkSpaces, Citrix DaaS, or VMware Horizon, ensuring high availability, security, and seamless user experience.This role involves handling L2 escalations, troubleshooting performance issues, managing desktop images, and optimizing user policies while working closely with L1 support and L3 engineers for advanced issue resolution.Major Duties & Responsibilities:DaaS Administration & Support:Manage and support DaaS environments (AVD, Amazon WorkSpaces, Citrix DaaS, VMware Horizon, etc.).Troubleshoot VDI performance issues, connectivity problems, and user access failures.Monitor and maintain virtual desktops, session hosts, and underlying infrastructure.Implement and enforce desktop security policies, including MFA, conditional access, and compliance settings.User Profile & Access Management:Manage user profiles, FSLogix, roaming profiles, and group policies (GPOs).Handle user access issues, SSO integration, and authentication problems.Configure and troubleshoot multi-session desktops and persistent/non-persistent desktops.Desktop Image & Application Management:Maintain and optimize golden images for virtual desktops.Deploy and update applications, patches, and OS updates across DaaS environments.Ensure image consistency, compliance, and performance tuning.Incident, Problem & Change Management (L2 Support):Respond to L2 escalations related to desktop performance, access issues, and system errors.Perform root cause analysis (RCA) for recurring VDI-related incidents.Implement fixes, patches, and performance optimizations in collaboration with L3 teams.Follow ITIL best practices for Incident, Problem, and Change Management.Monitoring & Performance Optimization:Use monitoring tools (Azure Monitor, AWS CloudWatch, Citrix Director, VMware vRealize, etc.) for health checks and alerts.Analyze resource utilization (CPU, RAM, disk, network) and optimize VDI performance.Proactively identify and resolve latency, session disconnections, and logon delays.Security & Compliance:Ensure compliance with ISO 27001, GDPR, HIPAA, and enterprise security policies.Configure firewall rules, session timeout policies, and endpoint security.Support data protection strategies, including backup, recovery, and encryption.Automation & Scripting:Develop and use PowerShell, Terraform, or automation scripts for user provisioning and policy enforcement.Automate desktop deployment, patch management, and performance monitoring.Documentation & Knowledge Sharing:Maintain SOPs, runbooks, troubleshooting guides, and technical documentation.Conduct knowledge-sharing sessions for L1 engineers to improve first-line resolution.Preferred candidate profile Bachelors degree in Computer Science, IT, or related field (or equivalent experience).3-5 years of experience in DaaS/VDI administration and support.Experience with Azure Virtual Desktop (AVD), Amazon WorkSpaces, Citrix DaaS, or VMware Horizon.Strong knowledge of Windows Server (2016/2019/2022), Active Directory, and Group Policies.Familiarity with FSLogix, user profile management, and application layering.Experience with PowerShell scripting for automation and troubleshooting.Understanding of networking concepts (VPN, RDP, Citrix HDX, VMware Blast).Preferred candidate Notice period -30 days or serving notice / negotiable notice 30 days Candidate with below experience will be preferred Experience in Azure Virtual Desktop, OR Any of these - Amazon WorkSpaces, Citrix DaaS or VMware Horizon.Cloud Experience - Azure/AWSSSOPowershellWindows ServerActive Directory ADExperience in creating VDI in Cloud Platforms

Key Objective / Purpose of the Job:Shall be responsible for managing the projects for agile delivery of tracking network implementation & customer delivery projects across Fiber Technologies with PMO governance & project execution supportMajor Activities & ResponsibilitiesProject Management & PMOManage end-to-end project managementfrom business case preparation to planning to execution to closure to achievethe project goals of scope, time, cost & qualityConduct periodic updates and reviews to ensure project stays on track anddelays are managed to ensure appropriate jeopardy and risk management.Develop, maintain & publish dashboards & reports on a regular basis toall stakeholders about progress, adjustments & strategyDrive mitigation of delivery issues & timelines through effectiveescalation with cross-functional teams & senior managementDrive implementation of industry best practices, techniques and standards forcontinuous improvement of project executionResponsible for periodic DashboardsMaintain relevant project related documents for future referencesProject Execution SupportManage necessary communication wit internal suppliers - Deployment, SCM, Finance, HR, Operations - to ensure smooth functioning of material management, invoicing & payments, contract resource administration & other project support processesManage necessary communication with external suppliers - Material partners (OEM), Service partners (System Integrators), Manpower agencies - by assigning tasks & communicating expected deliverables pertaining to key parameters like on-time deliveries ,quality adherence & administrative requirementsImplement necessary checks &balances to ensure that project deliveries are also in line with safety, quality, audit & compliance obligations of internal/external customers/agenciesEssential Qualifications:Bachelor's Degree -Telecommunications /Electronics / Computer ScienceProject Management Professional (PMP) /PRINCE2 CertificationWork Experience - DomainExperience in Wireline (OSP/IBD) Fiber domainProven ability of successfully handling Network Deployment projectsWorking knowledge / exposure of support functions (Finance, SCM) &operations teamsExperience of operating in Matrix Project team structureFamiliarity with project management software tools, MS Excel, PowerPoint, PM methodologies, TL9000 and other best practicesBehavioralStrong passion for learning &positive outlookMotivated, self-starter & accountableProven ability to solve problems creativelyExcellent analytical skillsStrong interpersonal, collaborative& people management skillsWork ExperienceOverall 1-4 years of experience with 1Year of Project management/PMO related experience

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.ResponsibilitiesTaking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved & work proactively to maintain the same.Desired Skill setsDemonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain