Job Description

Maintains the workflow volume for the Tax Department to meet internal and private investor Service Level Agreements (SLA). Handles escalated loan level issues and provide departmental research assistance for complex issues as required to support client inquiries and various departments. Works with management to ensure that internal and external audits are completed in a timely and accurate manner. Maintains the investor approval process for tax payments. Works with vendors to ensure SLA s are being met. Works with the Manager to document, communicate, and implement changes in policy and procedures. Identifies areas for improvement and efficiency. Carries out responsibilities in accordance with the organization s policies and applicable laws and regulations. Completes required training courses in a timely manner. This is not a work from home opportunity. Job Requirement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Strong customer-service orientation. Ability to use good judgment.