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Posted:2 weeks ago| Platform: 
Work from Office
Full Time
Role & responsibilities Manage inbound escalations through to resolution and provide support for outbound cases. Perform daily checks on unassigned cases within the region. Follow up on long-pending cases and assist the team in reducing case ageing. Conduct regular follow-ups on SQAT-reverted cases to ensure timely corrections. Audit Trace Agents' performance to maintain work quality standards. Coordinate with the BA on open agent tickets to help minimize pending cases. Participate in weekly conference calls with BA and BM. Provide Freshdesk training to new franchisees and newly onboarded staff.
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New Delhi, Faridabad, Gurugram
Experience: Not specified
INR 1.0 - 3.5 Lacs P.A.
Gurugram, Delhi / NCR
Experience: Not specified
INR 1.0 - 2.5 Lacs P.A.
Kota, Gwalior, Jaipur
Experience: Not specified
INR 3.0 - 4.5 Lacs P.A.
Mohali, Chandigarh, Panchkula
Experience: Not specified
INR 1.25 - 2.5 Lacs P.A.
Mumbai Suburban, Mumbai (All Areas)
INR 3.0 - 7.0 Lacs P.A.
INR 4.0 - 7.0 Lacs P.A.
INR 13.0 - 18.0 Lacs P.A.
INR 3.0 - 3.5 Lacs P.A.
Noida, New Delhi, Gurugram
Experience: Not specified
INR 2.75 - 4.0 Lacs P.A.
Experience: Not specified
INR 1.0 - 2.25 Lacs P.A.
