Job Description

About the Role If you love building relationships, solving problems, and leading a team that directly impacts business growth, this role is for you. As the Team Lead Customer Success, you’ll ensure our customers get the best experience while managing a team that makes it all happen. What You’ll Do Lead and mentor the customer success team to drive satisfaction and retention Own the customer experience from onboarding to ongoing support Identify pain points, provide solutions, and ensure smooth operations Work cross-functionally to implement customer feedback and improve processes Preferred candidate profile 2+ years in Customer Success, Account Management, or a similar role Strong leadership, problem-solving, and communication skills Experience with CRM tools and customer engagement strategies A natural relationship builder who thrives on helping customers succeed