Job Description

As a Team Leader, you will be responsible for managing and guiding a team of professionals to ensure smooth day-to-day operations and support for our airline clients. You will leverage your expertise in GDS systems and airline industry processes to deliver high-quality services, manage escalations, and ensure the team's overall success. Key Responsibilities: Team Management: Lead and manage a team of [X] GDS and airline professionals, ensuring operational excellence, performance, and growth. Foster a collaborative and results-driven environment. GDS Operations: Oversee the use of Global Distribution Systems (e.g., Amadeus, Sabre, Galileo, or similar) to manage airline reservations, inventory, ticketing, and fare management. Provide troubleshooting and support to the team and clients. Airline Industry Knowledge: Leverage your deep understanding of airline industry standards, ticketing rules, pricing, and other operational aspects to guide your team in handling client requests and issues effectively. Client Relations: Build and maintain strong relationships with airline clients and stakeholders. Provide expertise and insights to address client needs, ensuring customer satisfaction. Process Improvement: Continuously identify opportunities to improve team processes, increase efficiency, and enhance service delivery. Recommend new strategies for optimizing GDS usage and streamlining airline operations. Training & Development: Provide training and mentoring to team members on GDS systems, airline operations, and customer service best practices. Ensure the team stays up-to-date with industry changes and software updates. Issue Resolution: Handle escalated issues and customer complaints related to GDS or airline operations, working with clients and internal teams to resolve issues in a timely and professional manner. Reporting & Analysis: Monitor team performance through KPIs and generate reports for management, identifying trends, successes, and areas for improvement. Present data-driven insights to senior management. Qualifications & Skills: Experience: Experience in GDS operations, preferably within the airline or travel industry. Proven track record of managing teams, with experience leading a group of professionals in a high-paced environment. Knowledge: In-depth knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.) and how they integrate with airline operations. Strong understanding of airline reservation systems, fare management, and ticketing. Familiarity with industry regulations, including IATA, ARC, and other standards. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.