Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Managing a team of 15-20 FTEs (resources from medical background) Job Responsibilities Maintains an environment of highly engaged employees who create highly satisfied customers[Internal and External Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams Manages multiple highly complex work assignments with limited guidance provided Proactively uses claim technical expertise to train others Manages staff and effectively uses performance management to improve and/or reward employee performance Effectively coaches and provides development/career guidance for direct reports Assists leadership in developing strategies of operational improvement Participates in the implementation of process improvement, operational performance andeff ectiveness programs and changes Ensures adherence to empathetic and responsive customer service in all transactions Supervisory Responsibilities Manages/leads Team of employees Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Recommend training and education programs to enhance associate's knowledge and development. Implements the Performance Management and Progressive Discipline Processes. Knowledge/Skills/Abilities/Experience Primary Skills Doctor from any streams (BHMS, BAMS, BDS, BPT, MPT, MBBS) with claims/clinical experience. Minimum 6-7 years of work experience in life/health/disability insurance/casualty claims or underwriting Relevant experience in life/health/disability claims handling/settlement/adjudication/medical summarization and investigation process is preferred Primary Skill- Team Management & Medical Summarization Exp- 8-12Yrs Shift time- 8AM to 5PM Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Medical Summaries, Results-Oriented, Summarization, Team Management Shift Time Shift A (India) Recruiter Info Hiral Rughani [C] hrugj@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less