Job Description

Role & responsibilities Client Oriented Managing portfolio of 5-10 clients as Client Engagement Manager. Conducting weekly client calls to ensure client satisfaction. Handling client escalations if any. Nurturing client relationships and capturing further business opportunities with clients. Team Oriented Managing total team of 8-10 members which is a combination of Bookkeepers, US Accountants and Sr. US Accountants. Managing work allocation and resource bandwidth. Ensuring that team is performing with desired accuracy levels. Reviewing the teams work and attending to teams queries on need basis. Drafting SOPs or preparing Loom Videos for various processes. Conducting one to one or common training sessions as and when needed. Management Oriented Periodic reporting on. Team performance. Client satisfaction index. Resource Bandwidth Allocation. Active contribution to process improvement and L & D is expected Preferred candidate profile Fluent written and verbal English communication is a must Exposure of handling overseas clients is a must Prior experience of handling team of 2 members is necessary Ability and willingness to handle multiple clients is necessary Good knowledge of US Accounting process is necessary Perks and benefits Opportunity to work with a fast-growing company with multiple options for your career growth. A supportive and inclusive work environment that values your ideas and contributions Upto 24 paid leave days excluding 10 paid annual holidays Paid Maternity and paternity leaves Comprehensive health and insurance policies Professional training and development No Night shifts Fun-Friday events Work-Life Balance