Team Lead (Voice)

Job Description

InfoAnalytica Consulting is looking to hire experienced Team Leader in Demand Generation Voice Team at its office in Pune. Responsibilities: As Assistant Team Leader You will be responsible for 60% of Calling and 40% Team Management Meet and monitor leads target achievement on all allocated campaigns. Set daily targets for all calling team members and support the team and Team Leaders to meet the set targets. Daily monitoring of campaign performance basis voice dashboards / voice data; highlight any challenges / issues and collaborate with other voice teams for solutions / resolutions Weekly and monthly performance reviews of team members; and creation of individual scorecards. Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered by the calling team members. Create a detailed campaign analysis and provide anecdotal feedback to customer success / sales teams. Input into the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences. Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach. Provide coaching and guidance to team members to improve their performance. Mentorship helps team members develop their skills, ultimately boosting their ability to provide excellent customer service and enhance sales interactions. - Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Requirements: Ability to manage multiple projects Highly motivated individual with skills to develop and coach team members to achieve performance expectations. - Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables. Strong attention to detail and organizational skills Excellent team management & leadership qualities Administrating & resolving escalated queries Should be flexible to work in various shifts (per business requirement) Should have good communication skills. Needs to be a strong team player Good time-management skills Proficient in MS Office Previous team management experience a plus