Team Lead/Assistant Manager - Control Tower Operations

Job Description

Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.) Skills: Automation, Program & Project Management, SQL, Data Analytics, Problem Solving, Leadership J ob Summary: We are looking for a highly skilled and tech-savvy Control Tower Team Lead to drive excellence through data insights, operational leadership, and advanced tools. The ideal candidate will have strong SQL expertise, experience in managing supply-demand dynamics, and a proven ability to optimize processes in real-time Key Responsibilities: Real-Time Operations Management: Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions. SQL-Based Data Analysis: Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights. Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates. Team Leadership: Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability. Ensure team alignment with operational goals and performance KPIs. Escalation Management: Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues. Escalate unresolved issues to higher levels of management with actionable insights. Dashboard Interactivity and Scalability: Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses. Ensure dashboards provide actionable insights for proactive decision-making. Predictive Analytics Integration: Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks. Implement forecasting models to improve operational planning and reduce SLA breaches. Process Optimization: Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort. Drive initiatives to enhance end-to-end supply chain visibility and responsiveness. Customer-Centric Approach: Ensure seamless communication with customers about potential delivery gaps and operational changes. Develop strategies to proactively address customer concerns and improve satisfaction. Technology & Tool Enhancement: Work with IT and product teams to refine control tower tools, ensuring alignment with company goals. Drive adoption of advanced technologies like automation and machine learning in daily operations. Stakeholder Collaboration: Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies. Act as a central point for communication and decision-making in critical operational situations.