Team Leader | Collection | Chennai

Job Description

Job description Hiring! (Online Interviews) (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Team Leader Salary upto 9 LPA Chennai Night Shift WFO ,Good Communication ,15 to 20 team size, provider side, denial management experience What we ask for Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency. Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies. Team-handling: Handle a team and monitor their performance regularly Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities. Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction. Requirements Bachelors degree in a relevant field or equivalent work experience Proven experience in quality analysis and call auditing, preferably in a customer service environment. Excellent communication skills, both written and verbal. Knowledge of relevant industry regulations and compliance standards. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint). (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards Spark Consultancy