Team Leader

Job Description

TEAM LEAD Company: Easyfix Handy Solutions India Pvt. Ltd. Location: Gurugram Employment Type: Full-Time Job Description Summary: EasyFix is on the lookout for a proactive and performance-driven Amazon Team Lead to take charge of our Amazon marketplace operations. In this pivotal role, you will lead a team responsible for end-to-end execution across product listings, inventory control, order fulfillment, and customer engagement. You will play a key role in optimizing our Amazon storefront, maintaining high operational standards, and ensuring exceptional customer experiences. Ideal for marketplace professionals looking to transition into a high-ownership role that combines strategy, people management, and customer-centric execution. Key Responsibilities: Team Leadership & Development Lead, train, and mentor a team of associates managing Amazon operations. Conduct regular performance reviews and provide coaching to drive continuous growth. Foster a results-oriented and collaborative team environment. Ensure alignment with organizational goals and performance metrics. Marketplace Operations Manage end-to-end after-sales service fulfillment processes, ensuring accurate, timely, and high-quality installation and assembly services. Monitor and improve service performance where EasyFix operates as a third-party partner for after-sales support, ensuring SLA/TAT adherence and customer satisfaction. Proactively handle escalations related to service complaints, delivery discrepancies, and resolution timelines, ensuring smooth customer experience and issue closure. Analyze service delivery metrics, identify gaps, and collaborate with cross-functional teams to drive continuous improvements in operational execution and partner coordination. Customer Experience Ensure prompt and professional resolution of customer queries to uphold high customer satisfaction ratings. Monitor customer & client’s feedback, reviews, and ratings, taking corrective actions where necessary. Process Improvement & Reporting Identify inefficiencies in current workflows and implement process enhancements. Collaborate with internal teams (logistics, marketing, and support) to align on goals and execution strategies. Prepare weekly and monthly performance dashboards with actionable insights for senior management. Requirements: Bachelor’s degree 1–3 years of experience managing Amazon related marketplace operations. Prior experience leading teams or supervising operations. Strong analytical skills and proficiency in Excel and MS Office. Excellent problem-solving, communication, and organizational abilities. Adaptable, self-motivated, and capable of working in a fast-paced, results-driven environment. Compensation & Benefits: Salary: ₹2.5 LPA – ₹4 LPA (commensurate with experience and skill set) Incentives: Performance-based bonuses Comprehensive health insurance Flexible working hours or hybrid working option (as applicable) Learning and professional development opportunities A vibrant, youthful, and collaborative work culture