Team Leader - International BPO

5 - 7 years

5.0 - 7.5 Lacs P.A.

Navi Mumbai, Mumbai, Thane

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Team HandlingInbound Voice ProcessCustomer ServiceInternational Voice ProcessEscalation ManagementAttrition ManagementTeam MotivationShrinkageSLA ManagementInternational BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.

IT Services and IT Consulting
Navi Mumbai Mahashtra

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