Job Description

Job Overview: We are looking for a highly motivated and results-driven Sales Team Leader to join our dynamic sales department. As a Team Leader, you will oversee a team of sales representatives, ensuring they meet and exceed campaign goals. The ideal candidate will have a strong understanding of BPO metrics, sales strategies, and team management techniques. You will play a pivotal role in driving the success of sales campaigns while ensuring that KPIs and performance standards are consistently met. Key Responsibilities: Lead and manage a team of sales representatives in the execution of sales campaigns, ensuring all activities align with business goals. Monitor and analyze key BPO metrics such as SLA, shrinkage, and attrition, ensuring that team performance and availability are maintained. Manage and reduce shrinkage (time lost to breaks, absenteeism, etc.) by implementing strategies to maximize productivity. Develop and execute attrition management strategies to reduce turnover and maintain a stable, engaged team. Provide coaching, training, and performance feedback to team members to maximize sales potential and improve individual and team productivity. Develop and implement sales strategies and processes to optimize the efficiency and effectiveness of the team. Collaborate with other departments to ensure seamless execution of sales campaigns. Track, analyze, and report on sales performance against targets, identifying trends and areas for improvement. Foster a positive, motivating, and high-performance team culture through regular team meetings, one-on-one coaching sessions, and recognition programs. Stay current with industry best practices, trends, and BPO-specific performance standards to enhance team productivity and campaign results. Required Skills & Qualifications: Proven experience in a sales leadership or team lead role, preferably within a BPO or call center environment. Strong understanding of BPO performance metrics (SLA, shrinkage, attrition, etc.) and how they impact sales outcomes. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, draw insights, and use performance metrics to drive decision-making. Experience in developing and executing sales strategies and managing sales pipelines. Strong organizational and time-management skills with the ability to manage multiple priorities. Demonstrated ability to lead and motivate a team to exceed performance goals. Proficient in CRM software, Microsoft Office Suite, and sales tracking tools. Interested Please share your resume over emmanuel.massey@nirvasa.com or call @8700673857