Job Description

Title: Team Manager Location: Bangalore Roles and Responsibilities: Supervise and coach a team of customer service representatives. Monitor performance metrics, analyze data and implement strategies to meet targets. Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement. Stay updated on industry trends to enhance customer experience and operational efficiency. Essential Abilities/Competencies : International Voice Experience Bachelor's degree or equivalent experience. Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role. Retail industry experience is highly preferable. Proven track record in meeting and exceeding customer service targets. Excellent leadership and communication skills. Proficiency in voice channel operations and call center technologies.