Team Manager - US Mortgage

Job Description

Position summary New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States We're expecting candidate to be able to make independent decisions, execute the process and drive the team's performance on key performance metrics. Role & responsibilities Ensure process is executed as per Standard Operating Procedure. Providing team guidance and coaching to individual associates who fall below desired performance. Continuously contribute towards process improvement. Align team members with onshore team needs, allocate target and tool usage to support task performance. Track the process for workflow, tracking team performance, deployment of resources and capacity planning Review the performance on the key process metrics and conduct RCA to improve quality parameters. Act as process SME and manage additional responsibilities by providing extended cover to the team. Ensure daily work is managed within specified / agreed timeframe. Effectively manage shift operations and leave planning. Core Competencies Must have US Mortgage domain experience. Minimum 5 to 9 years of experience Experience in loan servicing Handled at least a team size of minimum 15 members Excellent command of the English language being fluent in spoken and written. MS Office application suite (preferably Word, Excel & PowerPoint). Good analysis and problem-solving skills Ability to build and motivate team.