Junior IT Service Desk and Administration Mumbai, MH, IN, 400098 Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Responsibilities Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365. Respond to internal IT tickets raised, providing a prompt service to TeamViewer colleagues Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai. Manage basic active directory functions, such as distribution lists and user creation Support our suite of applications such as Office 365 Setup, deploy, and support staff in the setup of laptops mobile devices Help out the global IT team with tasks and projects as required Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance) Assist with procurement of software and hardware from approved suppliers Develop and maintain documentation (such as user guides) for our internal knowledge base Confluence Requirements Completion of a computer qualification or related discipline Advanced knowledge of desktop operating systems, including Windows 10 Knowledge of Windows applications such as Office 365. Very good knowledge of both iOS and Android mobile device operating systems Keen interest in new technology Experience in a customer service or support role Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions Knowledge of Windows AD environments and Azure AD. Genuine willingness to help and assist employees in a friendly manner Some out of hours work would be required What we offer Position Location is Mumbai. Quarterly team events and company-wide celebrations Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee Opportunity to attend events including the F1 and Manchester United games End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms Well-being offers and retail discounts available through our building host

Sales Applications Specialist Mumbai, MH, IN, 400098 Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. As a Sales Applications Specialist, you will play a pivotal role in supporting and optimizing the tools and processes that drive our sales organization. Your expertise will ensure that sales teams have the resources, systems, and support they need to operate efficiently and effectively. Responsibilities Provide timely support to sales users by addressing reported issues and answering questions related to sales applications and tools. Investigate reported issues, help identify root causes and collaborate with relevant stakeholders (internal and external) to implement resolutions. Quickly identify and address negative trends in sales processes, working proactively to implement scalable and efficient solutions with global impact. Partner with cross-functional teams, including Sales, Finance, Product Management, IT, and external consultants, to design, implement, and improve processes and solutions that align with business goals. Conduct User Acceptance Testing (UAT) and Quality Assurance (QA) for new functionalities, updates, and fixes within sales applications. Work closely with external consultants to ensure proper understanding, alignment, and delivery of new features and fixes. Create, update, and maintain clear, user-friendly documentation for new functionalities, UI changes, and system updates. Translate business requests into clear, technical requirements, and simplify complex technical concepts into accessible explanations for non-technical stakeholders. Requirements Minimum of 3 years of experience in a similar role (preferably in a SaaS company), with proven expertise in working with industry-known CRM platforms and adhering to best practices. Broad understanding of sales workflows, processes, challenges, and industry trends. Strong analytical skills with the ability to identify problems, propose solutions, and execute improvements. Exceptional communication skills, with the ability to engage and drive constructive conversations with diverse groups. Ability to quickly learn and adopt new tools, technologies, and business processes. Comfortable working independently, effectively managing multiple stakeholders and competing priorities. Meticulous approach to work, ensuring accuracy and thoroughness in all tasks. Self-motivated to identify and implement improvements in systems, processes, and documentation. Proficiency in English is mandatory; additional language skills are a plus. What we offer Location is Mumbai. Hybrid working arrangement Quarterly team events and company-wide celebrations Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee Opportunity to attend events including the F1 . End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms Well-being offers and retail discounts available through our building host

Customer Renewal Specialist - German Speaker Mumbai, MH, IN, 400098 Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Are you ambitious, sales-driven and you love building relationships with a divers range of customersThen join our Retention team an an Customer Renewal Specialist and help growing and retaining our customers by having technical knowledge about our products. Responsibilities Approach existing customers to ensure a high service level and customer retention Establish business relationships with TeamViewer customers via telephone and e-mail Discover cross and up-sell opportunities with the existing customer base Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals Collect and analyze feedback from the customers to improve internal processes and customer loyalty Requirements Fluency in German is a must and English is mandatory, further languages are a plus Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling Ideally experience in the IT environment with SaaS knowledge Strong communication skills, positive attitude and enjoy working in an international team Strong ability to manage multiple accounts and tasks simultaneously. Ability to quickly identify and resolve issues to maintain customer satisfaction. Scrutiny of customer data management and renewal processes. A strong commitment to providing excellent customer service. Ability to work collaboratively with various departments to achieve common goals. Comfortable working in a fast-paced environment with a high workload. What we offer Office Location is Mumbai. Hybrid working arrangement Quarterly team events and company-wide celebrations Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee Opportunity to attend events including the F1 .