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Posted:2 months ago| Platform: 
Work from Office
Full Time
Job Description The Opportunity Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation. Responsibilities Provide top-notch customer support for Cint platform users. Investigate and resolve customer issues in a professional and timely fashion. Create and review technical documentation. Understand client requirements and translate those needs into actionable tickets. Classify submitted bugs and issues by the severity of their impact. Debug API integrations. Coach clients on adopting key features to help them meet their goals. Qualifications Bachelor s degree (Information Technology, Computer Science or related discipline preferred) 2+ Years of technical support experience (SaaS support experience a plus) 1+ years
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