Tech Lead - Application Support

Job Description

Overview Must be a strong program manager. Managed 50+ engineers with 5+ managers directly reporting. Should have managed large managed services application support program. Should have client server application architecture details. Must be hands-on with scripting. Should poses strong communication, presentation skills. Must have managed customers against given SLAs. SLA tracking, reporting. Should be very good in Incident Outage handling. Must be willing to go beyond to solve problem permanently. Should have good experience managing 5+ managers as direct reportees. Should have managed Application support with knowledge on Infra, Platform, Database maintenance. Able to talk to customer by quickly understanding the Application problem and resolve. Coach and guide new engineers with proper KT plan. Report progress of the new engineers. Lead from front on difficult problems with Customer. Drive leads to automate repeated tasks and present those with Customer weekly. Contribute to proposals. Responsibilities Must be a strong program manager. Managed 50+ engineers with 5+ managers directly reporting. Should have managed large managed services application support program. Should have client server application architecture details. Must be hands-on with scripting. Should poses strong communication, presentation skills. Must have managed customers against given SLAs. SLA tracking, reporting. Should be very good in Incident Outage handling. Must be willing to go beyond to solve problem permanently. Should have good experience managing 5+ managers as direct reportees. Should have managed Application support with knowledge on Infra, Platform, Database maintenance. Able to talk to customer by quickly understanding the Application problem and resolve. Coach and guide new engineers with proper KT plan. Report progress of the new engineers. Lead from front on difficult problems with Customer. Drive leads to automate repeated tasks and present those with Customer weekly. Contribute to proposals. Requirements Must be a strong program manager. Managed 50+ engineers with 5+ managers directly reporting. Should have managed large managed services application support program. Should have client server application architecture details. Must be hands-on with scripting. Should poses strong communication, presentation skills. Must have managed customers against given SLAs. SLA tracking, reporting. Should be very good in Incident Outage handling. Must be willing to go beyond to solve problem permanently. Should have good experience managing 5+ managers as direct reportees. Should have managed Application support with knowledge on Infra, Platform, Database maintenance. Able to talk to customer by quickly understanding the Application problem and resolve. Coach and guide new engineers with proper KT plan. Report progress of the new engineers. Lead from front on difficult problems with Customer. Drive leads to automate repeated tasks and present those with Customer weekly. Contribute to proposals. Show more Show less