Job Description

Technical Content Writer We are seeking a skilled and experienced Technical Content Writer. As a Technical Content Writer, you will be responsible for writing B2B, SAAS, API Documentation Content. This is a crucial role in helping us build a high-performing team that drives innovation and delivers exceptional solutions to our clients. Key Responsibilities • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including general overviews, user guides, tutorials, integration guides, installation/configuration instructions, training class materials, and API documentation and guides. • Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques. • Gather and analyze technical and product information from various sources to document new or changing product functionality. • Learn complex concepts and communicate the information in a way that is engaging and understood by users. • Act as an editor to ensure consistency in training documentation across documents. Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments. • Test products for issues, provide insight to resolve problems and ensure documentation is accurate and consistent. Qualifications • 3+ years of technical writing experience for web-based software. • SaaS experience is preferred. • Strong written and verbal communications and experience working with content in multiple mediums. • Experience working cross-departmentally to communicate the nuts and bolts of a product. • Strong experience owning an end-to-end documentation creation process. • Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities. • Strong technical aptitudeability to quickly learn new concepts and tools such as product requirements, design, product test cases, etc. • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management. • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment. • A positive attitude, willing to jump in and tackle new challenges. • Experience working with the following tools preferred: Confluence/JIRA, Git & GitHub, HTML, CSS, Jinja, JavaScript, Python, Int.